ANAYIA ANDERSON
Boston
Summary
PROFESSIONAL SUMMARY
Overview
9
9
years of professional experience
Work History
Care Giver
Jackson Family
Boston
01.2017 - Current
- Assisted clients with daily living activities and personal care, fostering independence and comfort.
- Provided companionship and emotional support, significantly enhancing clients' overall well-being.
- Administered medications according to prescribed schedules and instructions.
- Supported bathing, dressing and personal care needs.
- Maintained clean, organized environment, promoting client safety and satisfaction.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Improved patient outlook and daily living through compassionate care.
- Cooked meals that met dietary requirements and supported clients during mealtime.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
Customer Service
Amazon
Allston
04.2023 - 11.2023
- Developed customer service scorecards to measure customer service performance.
- Provided outstanding customer service.
- Provided exemplary customer service on each field visit to deliver exemplary customer service.
- Developed a deep understanding of customer service principles and customer service best practices.
- Improved customer service ratings and accurately solved problems using active listening and customer service skills.
- Provided extraordinary customer service to clients.
- Provided exemplary customer service to guests.
- Provided exceptional customer service to customers.
- Displayed positive attitude while assisting multiple guests to provide excellent customer service, boosting customer service ratings Number%.
- Met customer service expectations through problem resolution, daily communication and follow-up, boosting customer service scores Number%.
- Directed cleaning, restocking, and customer service activities.
- Greeted customers and provided outstanding customer service.
- Utilized customer feedback to improve customer service.
- Increased client satisfaction by providing excellent customer service.
Cashier
Five Below
Dedham
12.2022 - 01.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
Host & Busser
Olive Garden
Dorchester
01.2021 - 12.2022
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Streamlined restaurant operations by maintaining an organized host stand with menus, reservation logs, and seating charts.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Created positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Coordinated reservations to accommodate walk-in guests and minimize wait times.
Education
Diploma -
Charlestown High School
Charlestown, MASkills
- Customer Service
- Customer service standards
- Customer service orientation
- Attentive Customer Service
- Reliable Customer Service
- Customer service experience
- Customer service excellence
- Customer service abilities
- Excellent customer service
- Fast food customer service
- Customer service and assistance
- Acknowledgment of customer needs
- Understanding Customer Needs
Timeline
Customer Service
Amazon
04.2023 - 11.2023
Cashier
Five Below
12.2022 - 01.2023
Host & Busser
Olive Garden
01.2021 - 12.2022
Care Giver
Jackson Family
01.2017 - Current
Diploma -
Charlestown High School