Andra Kennedy
Springfield,MA
Summary
Compassionate and reliable caregiver with extensive experience at Better Life Homecare, adept at enhancing patient wellbeing through exceptional daily living support and meticulous client documentation. Proven ability to foster trust and comfort while ensuring safety and compliance with HIPAA guidelines, delivering quality care that significantly improves patient satisfaction.
Overview
15
15
years of professional experience
Work History
Direct Care Worker
Better Life Homecare
05.2024 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided emotional support to patients during difficult times, fostering a sense of trust and psychological wellbeing.
- Assisted patients with daily living activities such as bathing, dressing, grooming, and feeding for improved quality of life.
- Delivered exceptional service by prioritizing patient safety while maintaining confidentiality according to HIPAA guidelines.
Support Specialist
BHN
07.2021 - 03.2023
- Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
- Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.
Patient Care Technician
Starvos
02.2010 - 09.2020
- Maintained clean and safe environment to promote patient safety and comfort.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced patient comfort by providing compassionate bedside care and support.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
Education
High School Diploma -
Putnam Vocational High School
Springfield, MA05-1997
Skills
- Patient care
- Medication administration
- Reliability and punctuality
- Meal preparation
- Compassionate caregiving
- First aid and safety
Timeline
Direct Care Worker
Better Life Homecare
05.2024 - Current
Support Specialist
BHN
07.2021 - 03.2023
Patient Care Technician
Starvos
02.2010 - 09.2020
High School Diploma -
Putnam Vocational High School
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