ANDREA BAKER
Plymouth
Summary
Experienced in managing healthcare services to meet the needs of all patients with high-quality and cost-effective medical care. Highly analytical, organized and hardworking. Compassionate Registered Nurse with success providing individualized patient care. Committed to delivering best-in-class patient care through effective education and counseling. Proven leadership focused on increasing and enhancing patient care and satisfaction. Streamline safety protocols for comprehensive patient care. RN with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Overview
10
10
years of professional experience
Work History
Hospice RN Case Manager
Beth Israel Deaconess-Plymouth
08.2023 - Current
- Case manage 12+ Patients
- Complete detailed admission's and recertifications
- Death pronouncements
- Weekly, biweekly, monthly medication management
- Biweekly IDT
- Wound care
- Foley catheter insertion and care
- Actively participated in family and patient planning and meetings
- Determined and coordinated appropriate level of care to meet individual patient needs.
- Incorporated appropriate nursing methods to create individualized care plans.
- Administered medications and treatment plans in accordance with physician orders.
RN Case Manager
Enhabit Home Health & Hospice
01.2022 - 10.2022
- Maintained accurate, detailed reports and records
- Administered medications and treatment plans in accordance with physician orders.
- Determined and coordinated appropriate level of care to meet individual patient needs.
- Completed detailed patient intakes, including documenting patient histories and current vitals
- Completed initial assessments of patients and family to determine and address individual home care needs
- Coordinated with interdisciplinary professionals to develop plans of care
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations
- Evaluated healthcare needs, goals for treatment and available resources of each patient and connected to optimal providers and care
- Responded promptly and professionally to patient questions and concerns
- Created individualized care plans based on nursing diagnosis and incorporated appropriate nursing methods to achieve positive outcomes.
- Developed patient care plans, overall patient health assessments and evaluations.
- Updated and maintained discharge plan of care with physician, members of healthcare team, patients and families.
- Collaborated with physicians on patient medications, medical needs and performance.
- Collaborated in consults, patient care plans development, patient monitoring and evaluations.
Director of Nursing
Massachusetts Alcohol and Substance Abuse Center
11.2018 - 10.2021
- Implemented staff accountability initiatives for each operating unit Interviewed, hired, and oriented staff and managed ongoing staff development initiatives
- Monitored patient care service delivery to implement quality improvements Monitored medical services to assess the quality of care and the appropriate allocation of resources
- Recruited, hired and trained top-quality candidates to elevate the team's performance and long-term success
- Developed positive employee relations, incentives and recognition programs to promote teamwork and mutual respect.
- Administered executive supervision, exercising independent judgment to select proper course of action in policies and procedures.
- Developed and maintained staffing schedule in accordance with contract terms, budget mandates and accreditation standards for nursing coverage.
- Evaluated staff performance and prepared accurate reports detailing findings.
- Conducted recruitment and retention activities to develop highly skilled nursing team.
- Set and monitored achievement goals for nursing department consistent with established philosophy and standards of practice.
- Monitored inpatient bed use, facilities and staff to provide optimal use of resources.
Registered Nurse
Hahn Home Health
11.2015 - 11.2019
- Complied with HIPAA guidelines in all areas of work Maintained safe, caring environments for patients and families Maintained accurate and complete records
- Managed one case per day for private home health agency
- Administered prescribed medications and monitored patients for side effects and adverse reactions.
Nursing Supervisor
Massachusetts Alcohol and Substance Abuse Center
05.2017 - 11.2018
- Consulted and coordinated with healthcare team members to assess, plan, implement, and evaluate patient care plans
- Confidently directed overall operation of nursing services and patient care
- Trained new nurses in proper techniques, care standards, operational procedures and safety protocols
- Administered medications via oral, IV and intramuscular injections and monitored responses.
- Answered questions and addressed concerns from employees promptly through email, phone and in person.
- Provided patients with direct nursing care during periods of department short-staffing.
Registered Nurse
Bridgewater State Hospital
01.2016 - 04.2017
- Informed physicians of changes in patient conditions and nursing needs Complied with HIPAA guidelines in all areas of work
- Maintained accurate and complete records
- Recognized changes requiring nursing intervention and implemented appropriate care to reduce risks
- Administered medications to patients and monitored patients for reactions or side effects.
- Evaluated patients, recognized and addressed complications and coordinated treatment with other members of critical care team.
- Monitored and managed various treatment and care interventions.
- Administered medications, tracked dosages and documented patient conditions.
- Trained and mentored new RNs on best practices, hospital policies and standards of care.
- Updated charts throughout shifts with current, accurate information to maintain strict recordkeeping standards.
Education
Associate of Science - Nursing
Laboure College
Milton, MA12.2014
Skills
- Patient education Process improvement
- Clinical care oversight Quality control Train employees Teamwork
- Problem-solving Motivation Multitasking
- Medicare Regulation Patient Care Assessment Compassionate and Caring
- Patient Care Planning
- Medical Assessment
- Clear Patient Communication
- Monitoring Vital Signs
- Compassionate and Caring
- Decision Making
- Attention to Detail
- Creative Problem Solving
- Critical Thinking
- Infection Control
Timeline
Hospice RN Case Manager
Beth Israel Deaconess-Plymouth
08.2023 - Current
RN Case Manager
Enhabit Home Health & Hospice
01.2022 - 10.2022
Director of Nursing
Massachusetts Alcohol and Substance Abuse Center
11.2018 - 10.2021
Nursing Supervisor
Massachusetts Alcohol and Substance Abuse Center
05.2017 - 11.2018
Registered Nurse
Bridgewater State Hospital
01.2016 - 04.2017
Registered Nurse
Hahn Home Health
11.2015 - 11.2019
Associate of Science - Nursing
Laboure College