Andrea Bateman
Pittsfield
Summary
Experienced Case Manager with a focus on compassionate listening and staff training. Committed to advocating for children's needs and collaborating with multidisciplinary teams to enhance support services.
Overview
25
25
years of professional experience
Work History
Case Manager
18 Degrees
Pittsfield
08.2016 - Current
- Facilitated treatment meetings for clients
- Monitored client progress through regular visits.
- Collaborated with social workers and healthcare providers to ensure support services.
- Educated foster families on trauma-informed care practices and resources.
- Documented case notes and maintained accurate client records in database systems.
- Advocated for children's needs during meetings with community agencies.
- Developed and implemented individualized treatment plans tailored to each child's needs.
- Participated in weekly supervision sessions to discuss cases and receive guidance from supervisors.
- Provided transportation services as needed for medical appointments or other necessary trips related to a child's well-being.
- Provided therapeutic support to foster families, including individual and family counseling.
- Ensured compliance with EEC regulations pertaining to therapeutic foster care services.
- Created detailed case notes regarding services provided and progress made.
- Coordinated with other service providers to ensure quality care for each child.
- Monitored the progress of children in care, offering solutions to any challenges that arose.
- Provided advocacy services for children in care by attending school meetings, care planning meetings, foster care reviews
- Consulted with co-workers and supervisors on resolution of complex service issues.
- Provided training to new Case Managers
Caseworker
The Key Program, Inc.
Pittsfield
12.2015 - 07.2016
- Provided compassionate care to clients in daily activities and personal needs.
- Provided medication management for clients
- Maintained accurate records of resident care and daily observations.
- Ensured a safe and clean environment for all residents in the program.
- Monitored client progress and adjusted interventions as needed.
- Provided crisis intervention and support during critical situations.
- Followed strict policies and procedures to maintain client confidentiality and keep data private.
Assistant/Program Supervisor
The Key Program, Inc
Pittsfield
07.2004 - 12.2015
- Clarified program offerings and requirements to clients/parents, addressing questions to ensure understanding
- Maintained thorough and accurate case files
- Addressed program and policy issues, developed best practices, and improved service delivery
- Collaborated with team members to identify agency objectives and strategize on achieving them
- Evaluated team member performance and offered constructive feedback
- Mentored less experienced caseworkers
- Completed intakes for new clients
- Conducted weekly program staff meetings
- Developed monthly staff schedules
- Represented the agency to funding and field sources at meetings and conferences
- Met with clients one-to-one to determine necessary services
- Provided appropriate treatment recommendations in collaboration with program clinician
- Guided residents and families on available resources and services to enhance their access and support
Caseworker
The Key Program, Inc.
Pittsfield
10.2002 - 07.2004
- Provided direct care to at-risk latency age children and adolescents
- Case managed files and developed individualized treatment plans for
- Facilitated daily psycho-educational groups and recreational activities
- Met with clients and families in their home to provide support, assist with conflict management, and provide guidance in coordinating services
Direct Care Worker
Sullivan & Associates
Pittsfield
06.2001 - 10.2002
- Administered medication and monitored client health conditions regularly.
- Provided direct care to adults in residential setting, enhancing their quality of life.
- Assisted clients with daily living activities, fostering independence and improving self-sufficiency.
- Cultivated relationships with residents to support happiness and emotional well-being
- Maintained clean and safe environment for clients, ensuring their comfort and safety.
- Documented client progress and reported changes to supervisors promptly.
Education
Bachelor of Arts - Social Services
University of Massachusetts, Amherst
Amherst, MA05-2001
Skills
- Treatment planning
- Client empowerment
- Program development
- Program management
- Staff training
- Funding collaboration
- Relationship building
- Active listening
Timeline
Case Manager
18 Degrees
08.2016 - Current
Caseworker
The Key Program, Inc.
12.2015 - 07.2016
Assistant/Program Supervisor
The Key Program, Inc
07.2004 - 12.2015
Caseworker
The Key Program, Inc.
10.2002 - 07.2004
Direct Care Worker
Sullivan & Associates
06.2001 - 10.2002
Bachelor of Arts - Social Services
University of Massachusetts, Amherst