ANDREA CAPONE
Pharmacy Technician Manager
East Boston,MA
Summary
I am a pharmacy Technician with 24 years of experience in hospital pharmacy setting in a Pharmacy Technician position. I have been in my current role as Inpatient Pharmacy Manager for 2 years. I pride myself as a self-starter with extensive knowledge of chemotherapy and hazardous intravenous medications and procedures. I maintain my pharmacy technician licenses, registration and certification in good standing as a pharmacy technician with the Massachusetts Board of Pharmacy. I became certified in immunization administration to assist in the COVID-19 pandemic. Through all my years of experience, I am able to manage a variety of inpatient and outpatient pharmacy settings, including the inpatient oncology clinic and outpatient COVID-19 vaccination clinic in Chelsea. As a Technician Manager, I help create and oversee the day-to-day operations of the technician workflow and processes. I am looking to grow my Pharmacy Technician career.
Dynamic individual with hands-on experience in Sterile Compounding and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
30
30
years of professional experience
5
5
Certifications
Work History
Inpatient Pharmacy Technician Manager
Beth Israel Deaconess Medical Center
Boston, MA
12.2022 - Current
- Practices pharmacy in accordance with the laws, rules, and regulation of the MA Board of Registration in Pharmacy, the Department of Public Health, the U. S. Food and Drug Administration, and the Drug Enforcement Administration and in accordance with established departmental policies and procedures.
- Maintains credentials in accordance the MA Board of Registration in Pharmacy.
- Manages and oversees daily operations of pharmacy technicians with regards to drug distribution, workflow optimization, safety and efficacy in accordance with the laws and regulations governing technicians and the practice of pharmacy by the appropriate state and federal agencies.
- Responsible for development, implementation, administration, and quality assessment of pharmacy systems, policies, and procedures.
- Serves as the Hiring Manager for technicians and coordinates and maintains scheduling, payroll, training, ongoing competency monitoring and the development and evaluation of pharmacy personnel.
- Ensures appropriate coverage for assigned areas and shifts.
- Participates in on-call responsibilities.
- Assists with other projects as assigned.
- Has the authority to direct and support employees daily work activities.
- Has the direct responsibility to undertake the following employment actions: hiring, termination, corrective action and performance reviews.
- Direct Reports: More than 7 Indirect Reports: 11-20.
- Assists in planning, monitoring and/or managing budget in functional area of department.
Inpatient Pharmacy Technician Supervisor
Beth Israel Deaconess Medical Center
Boston, MA
05.2022 - 12.2022
- Trains and guides Pharmacy support staff, Pharmacy Technicians, IV Room Staff, and Students/Interns in team development, skills, and responsibilities.
- Supervises the work of all pharmacy technicians/students.
- Participates in the annual performance evaluation of technicians. This includes general performance feedback, retraining, staff development.
- Participates in processing of weekly payroll.
- Maintains Proficiency to work in the following areas of the pharmacy; narcotic distribution, packing and repacking, Pyxis Carousel System (dispensing, cycle counts, restocking, and returns), O.R. satellite functions, computer skills, general distribution skills, refilling and outdating medications in the automated dispensing cabinet, inventory maintenance and expiration checking.
- Works with Lead technicians to ensure daily documentation of necessary quality assurance standards.
- Monthly: collates, summarizes into trending reports, and files quality assurance documents for all pharmacy areas.
- Ensures compliance with all Federal, State, and Local laws, regulations and rules and with all accreditation standards.
- Maintains knowledge of and adherence to all policies and procedures of the organization.
- Maintains patient confidentiality and understand patient sensitivity in the matters of financial and legal documents requests.
- Must possess self-management skills and require little to no supervision.
- Must be self-motivating, have a strong work ethic and must have the ability to self-identify issues or opportunities that required attention and change.
- Must possess and exhibit process improvement skills and acumen.
- Meets regularly with technician manager to: continuously develop workflow processes and efficiencies, define and oversee department and area specific goals on a continual basis, and promote staff development and advancement when appropriate.
- Performs other duties as assigned by Pharmacy Technician Manager and pharmacy leaders.
- Has the authority to direct and support employees daily work activities.
- Has authority to undertake or recommend the following employment actions: hiring, termination, corrective action and performance reviews.
- Direct Reports: More than 7 Indirect Reports: 51-100.
Certified Pharmacy Technician Lead
Beth Israel Deaconess Medical Center
Boston, MA
05.2021 - 05.2022
- Participates in the annual performance evaluation of technicians. This includes general performance feedback, retraining, staff development.
- Participates in processing of weekly payroll.
- Scheduling and training for Pharmacy Technicians and Students in all distributive and specialty areas of responsibility including, but not limited to, Operating Room Areas, Oncology, Sterile Products, TPN, repackaging, Medication Reconciliation, and Neonatology.
- Maintains USP QA measures including but not restricted to; media fill testing, cleaning logs and fingertip testing in Sterile Product areas.
- Maintains Quality Assurance & operating condition of Automated Dispensing Cabinets.
- Continual implementation of workflow processes and efficiencies in all areas of Central Pharmacy Operations.
- Obtains & maintains quality assurance records & documentation for medication safety initiatives in compliance with all regulation & standards.
- Participates in the development and maintains all Policies & Procedures (P&P), Standard Operation Procedure (SOP), and Record Retention in designated areas.
- Works closely with pharmacy technician III (trainers) to develop and maintain training materials and manuals.
- Meets on a regular basis in collaboration with the Pharmacy Technician Manager/Supervisor to continuously develop & maintain operational goals/standards.
Pharmacy Technician IV
Beth Israel Deaconess Medical Center
Boston, MA
10.2011 - 05.2021
- Sets up and prepares chemotherapy and hazardous intravenous medications.
- Visualizes syringe measurements and ensures accurate calculations of other technicians prior to injection of drug.
- Orders and maintains adequate stock of medications and supplies necessary for daily pharmacy activities.
- Assists pharmacists in management and organization of workload in hematology/oncology pharmacy.
- Cleans, maintains, and properly uses laminar flow hood as well as positive pressure three chamber clean room.
- Maintains records of medications and their storage.
- Trains new technicians and students in the proper handling of hazardous medications as well as use of PhaSeal closed-system products and Sterile Products.
- Manages remote COVID-19 vaccination clinic.
Cash Office/Customer Service Clerk Customer Service Representative
Stop & Shop Supermarket Co
Revere, MA
06.1996 - 06.2000
- Balanced intake of daily store profits.
- Checked individual cash drawers.
- Trainer of numerous departments and new company employees.
Medical Assistant
East Boston Neighborhood Health Center
Boston, MA
03.1995 - 03.1997
- Worked as spirometry technician, EKG technician and took patient vital signs to assist nursing and physicians.
- Updated patient charts and scheduled appointments for patients.
- Assisting triage nurses.
- Prepare physician rooms and facilities for regular daily appointments.
Education
High School Diploma - General Education
East Boston High School
East Boston, MA 01.1997 - 01.1997
Skills
- Ability to work in fast paced out-patient clinic
- Strong knowledge and skill in aseptic technique
- Extraordinary attention to detail
- Excellent organizational skills
- Excellent decision-making skills
- Superb communication skills
- Efficient and accurate verbal and written instructions
- Training of new pharmacy technicians and students
- Proficient in Staff Ready software
- Participation in process improvement timelines initiatives
- Excellent time management
- Epic
- Problem-solving abilities
- Adaptability and flexibility
- Hospital pharmacy operations
Certification
Immunization Administration Certification, 08/22
Presentations
- MSHP Annual Meeting Presenter, 05/22, Annual Meeting: Reimagining Pharmacy: A Roadmap to Our Future
- MSHP Annual Meeting Panelist, 04/25, Back to The Future: EN(CAPSULE)ating 80 Years of MSHP
Timeline
Inpatient Pharmacy Technician Manager
Beth Israel Deaconess Medical Center
12.2022 - Current
Inpatient Pharmacy Technician Supervisor
Beth Israel Deaconess Medical Center
05.2022 - 12.2022
Certified Pharmacy Technician Lead
Beth Israel Deaconess Medical Center
05.2021 - 05.2022
Pharmacy Technician IV
Beth Israel Deaconess Medical Center
10.2011 - 05.2021
High School Diploma - General Education
East Boston High School
01.1997 - 01.1997
Cash Office/Customer Service Clerk Customer Service Representative
Stop & Shop Supermarket Co
06.1996 - 06.2000
Medical Assistant
East Boston Neighborhood Health Center
03.1995 - 03.1997
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