Andrea O'Connor
Milton
Summary
Results-driven professional with a solid background in medical billing and office management. Known for optimizing workflow and implementing policies that support operational success while ensuring compliance and accuracy in claims processing. Proven ability to streamline billing operations, improve revenue cycle processes, and enhance patient satisfaction through effective communication and problem resolution.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Medical Billing Manager
Commonwealth Billing Solutions
12.2020 - Current
- Led billing operations to ensure timely claims submission and payment collection.
- Developed and implemented training programs for staff on billing procedures and compliance regulations.
- Streamlined revenue cycle processes, reducing claim denials through systematic follow-ups and audits.
- Oversaw daily workflow management to optimize team performance and enhance operational efficiency.
- Collaborated with healthcare providers to resolve discrepancies and improve patient billing experiences.
- Reviewed billing problems, researched issues, and resolved concerns.
- Worked with customers to develop payment plans and bring accounts current.
- Increased patient satisfaction by addressing billing inquiries promptly and professionally.
- Reduced denied claims through diligent review, correction, and resubmission of errors.
- Enhanced revenue cycle management by overseeing timely and accurate claims submission.
- Developed policies and procedures for the medical billing department, establishing a strong foundation that supported growth and operational success within the organization.
- Collaborated with providers and staff to ensure accurate coding for billing purposes.
Office Manager
Khalsa Chiropractic Back Bay
Boston, MA
08.2015 - Current
- Supervised daily office operations, ensuring efficient workflow and resource allocation.
- Developed and implemented office policies to enhance organizational efficiency and employee engagement.
- Coordinated patient scheduling, optimizing appointment flow and reducing wait times.
- Managed financial transactions, including billing, payments, and insurance claims processing.
- Trained and mentored junior staff on administrative procedures and customer service excellence.
- Maintained electronic health records system, ensuring accuracy and compliance with regulations.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Certified Nursing Assistant
Spaulding Rehabilitation Hospital
Boston, MA
10.2014 - 05.2015
- Assisted patients with daily living activities, enhancing comfort and promoting independence.
- Monitored vital signs and documented patient progress to ensure quality care.
- Collaborated with healthcare team to develop and implement individualized care plans.
- Educated patients and families on health management strategies for improved outcomes.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
Education
High School Diploma -
Savio Preparatory High School
BostonAMBA Certification -
American Medical Billing
BostonSkills
- Claims processing proficiency
- HIPAA compliance
- Effective communication
- Patient confidentiality practices
- Medical coding expertise
- Accounts receivable management
- Conflict resolution strategies
- Revenue cycle management
- CPT coding
- Time management techniques
- Training and mentoring
- Team building
Certification
- CNA - Certified Nurse Assistant
Timeline
Medical Billing Manager
Commonwealth Billing Solutions
12.2020 - Current
Office Manager
Khalsa Chiropractic Back Bay
08.2015 - Current
Certified Nursing Assistant
Spaulding Rehabilitation Hospital
10.2014 - 05.2015
High School Diploma -
Savio Preparatory High School
AMBA Certification -
American Medical Billing