Andrea Solares
Lynn Public Schools CFCE Program
Lynn
1
Language
17
years of professional experience
Dedicated Human Services professional with experience supporting individuals and families through community-based services and healthcare settings. Skilled in client communication, resource coordination, documentation, and providing compassionate support to diverse populations. Strong ability to build relationships, manage multiple priorities, maintain confidentiality, and connect individuals with appropriate services and resources.
Work History
Playgroup Facilitator
2 Years 9 Months- Facilitated engaging workshops for parents and caregivers, enhancing community involvement in educational initiatives.
- Developed tailored learning materials to support diverse family needs, improving accessibility and understanding of program offerings.
- Coordinated communication between educators and families, ensuring timely dissemination of important information and resources.
- Implemented feedback mechanisms to assess participant satisfaction, driving continuous improvement in program delivery.
- Worked directly with families
- Family support and resource referrals.
- Connecting families to community services.
- Maintaining program records.
- Daily interaction with parents and caregivers.
- Working with family records and sensitive information.
Medication Clinic Administration Assistant
5 Months- Supported daily operations of a medication clinic by assisting providers, clinical staff, and patients with administrative and care coordination needs.
- Managed patient scheduling, appointment confirmations, and communication with patients regarding clinic services.
- Processed prior authorization requests by gathering required documentation, communicating with providers and insurance companies, and tracking request status.
- Coordinated medication refill referrals and communicated refill requests between patients, providers, pharmacies, and clinical staff.
- Maintained accurate and confidential patient records while ensuring documentation was complete and up to date.
- Assisted with electronic health record (EHR/EMR) documentation, data entry, scanning, and record management.
- Verified patient information and supported insurance-related administrative processes.
- Provided compassionate customer service to patients while addressing questions and directing concerns to appropriate clinical team members.
- Maintained compliance with HIPAA regulations and organizational confidentiality policies.
- Collaborated with healthcare professionals to support timely access to medications and continuity of patient care.
Career Professional Nanny
10 Years 5 Months- Developed engaging educational activities tailored to children's interests and developmental stages.
- Implemented daily routines promoting healthy habits and emotional well-being.
- Facilitated open communication with parents regarding children's progress and needs.
- Coordinated transportation logistics for school and extracurricular activities, ensuring punctuality.
- Advocated for children's developmental milestones through tailored learning experiences.
- Built positive and nurturing environments to support child social and emotional growth.
- Fostered strong relationships with families, prioritizing open communication and trust-building.
Education
High School Diploma
Bachelor of Arts - Psychology
Associate of Arts - Human Services
Skills
Program planning
Community outreach
Family engagement
Inclusive practices
Advocacy
Group dynamics
Effective communication
Languages
Spanish
Native or Bilingual
Timeline
Playgroup Facilitator
Lynn Public Schools CFCE Program
10.2023 - 07.2026Read More
Medication Clinic Administration Assistant
Lahey Behavioral Health
11.2019 - 04.2020Read More
Career Professional Nanny
Private Care
03.2009 - 08.2019Read More
Southern New Hampshire University
Bachelor of Arts from Psychology
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Chelsea High School
High School Diploma
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Urban College of Boston
Associate of Arts from Human Services
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