Andres Sylvestre
Worcester
Summary
Dedicated store associate with a strong focus on customer service and effective communication. Proven ability to enhance customer experiences through teamwork and attention to detail.
Enthusiastic professional with experience in retail and logistics. Skilled in problem-solving and time management, contributing to efficient operations and superior customer satisfaction. Committed to maintaining a clean, organized, and welcoming environment.
Overview
2
2
years of professional experience
Work History
Store Associate
Amazon
Staten Island
12.2024 - Current
- Assisted customers with product selection and inquiries.
- Maintained stock levels and organized merchandise displays.
- Collaborated with team members to enhance customer service experiences.
- Processed returns and exchanges according to company policies.
- Ensured cleanliness and organization of sales floor and storage areas.
- Participated in inventory checks to support stock accuracy efforts.
- Resolved customer complaints professionally and promptly.
- Ensured the cleanliness and tidiness of the store.
- Demonstrated excellent customer service skills at all times.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Stocked, replenished, and organized inventory to keep store merchandise fresh.
- Unloaded and moved merchandise to maintain aisles and set up product displays.
- Assisted with loading and unloading deliveries from vendors.
- Assigned duties such as restocking shelves or cleaning work areas to team members.
Package Handler
FedEx
East Brunswick
07.2024 - 06.2025
- Sorted packages based on destination and priority levels.
- Loaded and unloaded packages from delivery trucks and conveyor belts.
- Maintained cleanliness and organization in work areas throughout shifts.
- Assisted in loading delivery trucks with prepared packages.
- Scanned and sorted packages according to destinations and service type using handheld scanner.
- Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
- Maintained a clean work environment by removing debris from the loading dock area.
- Labeled parcels accurately according to company guidelines.
Security Officer
Northeast Security Inc
Hillside
05.2024 - 08.2024
- Monitored premises to ensure a safe environment for employees and visitors.
- Patrolled assigned areas to deter and detect suspicious activities.
- Responded to alarms and incidents, coordinating with emergency services when necessary.
- Conducted security checks on equipment and facilities regularly.
- Prepared detailed reports on security incidents and daily activities.
- Provided assistance to visitors, addressing inquiries with professionalism and courtesy.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Maintained accurate logs of all security related activities.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Monitored surveillance cameras and responded to suspicious activity.
- Checked for safety hazards and took corrective action when necessary.
- Monitored premises and recorded activity in daily officer reports.
Education
Diploma - Legal Science
FDSEG/CH
Haiti09-2023
Degree - Business Administration
University Public Nord Au Cap-Hatian
Haiti01-2023
Skills
- Customer service
- Point of sale systems
- Merchandising strategies
- Product knowledge
- Supply chain awareness
- Team collaboration
- Attention to detail
- Effective communication
- Time management
- Problem solving
- Patience and empathy demonstration
- Attention to detail focus
- Order fulfillment
- Product knowledge expertise
- Organization
Languages
French
Professional
Spanish
Elementary
English
Limited
Timeline
Store Associate
Amazon
12.2024 - Current
Package Handler
FedEx
07.2024 - 06.2025
Security Officer
Northeast Security Inc
05.2024 - 08.2024
Diploma - Legal Science
FDSEG/CH
Degree - Business Administration
University Public Nord Au Cap-Hatian