Andres Emilio Ruiz

• Maintained inventory of liquor, beer, wine, and other beverage items.
• Made friendly conversation with customers to provide enjoyable bar experience.
• Trained new bartenders on drink preparation and upselling techniques.
• Remained calm and poised during busy periods, promoting great customer service to guests.
• Managed accurate bar tabs and processed cash and credit card transactions.
• Managed cash drawer at the end of each shift ensuring accuracy of funds received.
• Participated in weekly team meetings to discuss goals and objectives set by management.
• Resolved customer complaints in a professional manner.
• Greeted guests with friendliness and professionalism.

In January 2021, I started working at Northeast House Maintenance as an entry-level employee, where my main responsibility was to provide quality service to every homeowner I was assigned. My record was flawless.

After a few months, I began to understand the industry’s work dynamics and saw an opportunity. When assigned to a job, there was no guarantee that homeowners would call us again. I decided to change the approach. After completing each job, I actively persuaded homeowners to schedule biannual cleanings—one of the company’s strongest services.

My strategy proved successful. My boss was pleased with the results and rewarded me with a commission for every client I secured. I increased the percentage of customers scheduling biannual cleanings from 27% to 44%, a result I’m very proud of.

In 02/2022, I was promoted to a managerial role, overseeing employees, managing client relationships, and driving sales. This experience was a challenge, but I embraced it and excelled. It gave me invaluable knowledge and the confidence to take on any challenge that comes my way.