Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Andrew Benoit

Pittsfield

Summary

B.S. in Facilities Engineering from the Massachusetts Maritime Academy. Nine years of service with State 911 as an emergency call taker and dispatcher. Applied Python programmer and SSGI certified Data Analyst. Real world knowledge of SQL, Power BI, Excel and their applications. History of working within HIPAA and with other sensitive information regarding emergency services and personnel.

Overview

13
13
years of professional experience

Work History

9-1-1 Telecommunicator/Dispatcher

Berkshire County Sheriff's Office
Pittsfield
11.2015 - 08.2024
  • Answered both emergency and non-emergency calls from the general public and emergency personnel.
  • Assisted local police, fire, and EMS services with record keeping and data security at both a local and national level.
  • Dispatched fire and EMS personnel according to established protocols while maintaining situational awareness of the incident scene.
  • Maintained constant contact with first responders throughout an emergency situation in order to provide clear direction and necessary updates as needed.
  • Utilized computer systems to document calls, enter data, and access various databases for pertinent information upon request.
  • Managed time efficiently during high volume periods while remaining calm under pressure.

Maintenance Technician

Wyndham Bentley Brook
Hancock
04.2012 - 09.2015
  • Utilized hand tools, power tools and precision measuring instruments during repair work.
  • Maintained safe working environment utilizing personal protective equipment
  • Replaced or repaired worn-out parts and components.
  • Responded quickly and efficiently to emergency situations involving damaged machinery.
  • Obtained Pool Operator Certification for all of the swimming facilities on property to ensure continuous licensed operation.

Security Officer

Global Security Concepts
Pittsfield
03.2011 - 04.2012
  • Perform initial and scheduled checks of various properties and their facilities according to standard operating procedure and beyond under extraordinary circumstances 24/7.
  • Reported any suspicious activity to property owners and authorities as necessary including Global Security management.
  • Oversaw security for multiple public venues, private properties, and a state-operated methadone treatment facility during scheduled hours.

Education

Massachusetts State 911 Dispatcher's Academy
Westborough, MA
06-2016

Bachelor of Science - Facilities Engineering

Massachusetts Maritime Academy
Buzzards Bay, MA
06-2010

Data Analytics

Visible Edge, LLC
Nashua, NH

Liberal Arts

Berkshire Community College
Pittsfield, MA

Skills

  • Excellent Verbal and Written Communication
  • Project Management
  • Problem Solving
  • Time Management
  • Leadership
  • Goal Oriented
  • Critical Thinking

References

Captain Jason Breault  Berkshire County Sheriff's Office - Cell Phone : 413-281-0977

Kyle Malloy -  Cell Phone : 413-358-3903

Jestina Greenleaf - Cell Phone : 413-242-3267

Timeline

9-1-1 Telecommunicator/Dispatcher

Berkshire County Sheriff's Office
11.2015 - 08.2024

Maintenance Technician

Wyndham Bentley Brook
04.2012 - 09.2015

Security Officer

Global Security Concepts
03.2011 - 04.2012

Massachusetts State 911 Dispatcher's Academy

Bachelor of Science - Facilities Engineering

Massachusetts Maritime Academy

Data Analytics

Visible Edge, LLC

Liberal Arts

Berkshire Community College

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