Andrew Diamontopoulos
Cohasset
Summary
Director of Catering Sales with over a decade of expertise in hotel management, event planning, and sales practices. Adept at crafting innovative sales strategies that propel revenue growth. Demonstrates exceptional skills in market analysis, client relationship management, and sustainable practices. Committed to leveraging extensive experience to drive future success and industry leadership.
Overview
13
13
years of professional experience
Work History
Director of Catering Sales
Hyatt
10.2024 - Current
- Developed and implemented innovative sales strategies to increase catering revenue
- Analyzed market trends and identified new business opportunities for growth
- Created customized proposals and contracts for clients
- Spearheaded creative catering concepts, driving substantial revenue growth and enhancing client satisfaction through tailored event experiences
- Increased event bookings by developing and implementing strategic catering sales plans.
- Collaborated with marketing team to create promotional materials and social media campaigns that attracted new clients.
- Supervised catering staff to reinforce adherence to organizational policies and safety regulations.
- Coordinated closely with culinary teams to design customized menus tailored to each client''s preferences and budget constraints.
- Discussed client's event needs to develop recommendations for room options and possible menus.
General Manager
Wedgewood Weddings
10.2022 - 10.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Was the opening General Manager for 2 separate venues. Barker House in Scituate, MA and Miraval Gardens in East Bridgewater, MA
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Formulated policies and procedures to streamline operations.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
Assistant Director of Food and Beverage
Hilton Tampa Downtown
08.2020 - 10.2022
- Fostered strong partnerships with vendors and internal teams, ensuring seamless event execution and exceeding client expectations
- Pioneered sustainable catering practices, positioning the company as an industry leader in eco-friendly event solutions
- Managed daily operations, enhancing sales and event service quality
- Collaborated with team leaders to optimize couple satisfaction
- Implemented weekly forecasting and budgeting for efficiency
- Led hiring and training, improving staff retention rates
- Analyzed labor and P&L reports for strategic insights
- Optimized sales processes and client relationship management, leading to improved contract closure rates and repeat business
- Partnered with Human Resources Department to recruit top talent within the Food and Beverage industry.
- Oversaw inventory management, maintaining optimal stock levels while minimizing waste and spoilage costs.
- Reduced employee turnover rates by fostering a positive work environment with open communication channels.
Food and Beverage Manager
Hilton
01.2017 - 01.2020
- Managed daily operations for six venues, optimizing efficiency and guest satisfaction
- Led POS system transition, enhancing transaction speed and staff proficiency
- Initiated weekly comedy events, increasing venue utilization and driving festival partnerships
- Collaborated with vendors to introduce new products, boosting revenue streams
- Aligned staffing with occupancy trends, ensuring optimal labor allocation
- Led in-room dining, breakfast buffet, and coffee shop, overseeing 50+ staff and operations
- Enhanced guest satisfaction by resolving service and quality issues promptly
- Collaborated with teams to achieve high guest survey ratings through strategic goal setting
- Optimized dining amenities for cost efficiency and guest appeal
- Supported Drago's restaurant to ensure consistent service excellence
- Led room service team, ensuring timely delivery and high guest satisfaction
- Oversaw food presentation, maintaining quality and visual appeal
- Handled financial transactions and ensured accurate bank deposits
- Coordinated staff schedules and managed duties efficiently
- Ensured compliance with liquor regulations, promoting a safe environment
Complex Food and Beverage Manager
Hilton Riverside Hotel
01.2015 - 01.2017
- Company Overview: at New Orleans, LA
- At New Orleans, LA
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Resolved customer complaints involving food or beverage quality and service.
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Maintained highest standards for beverage quality and service.
- Conducted hands-on training for equipment, demonstrating proper technique and safety protocols.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
Room Service Captain
Starwood
01.2012 - 01.2015
- Company Overview: at Swan and Dolphin Resort, Orlando, FL
- At Swan and Dolphin Resort, Orlando, FL
- Enhanced customer satisfaction by providing exceptional service and promptly addressing concerns.
- Led pre-shift meetings to communicate daily specials, menu changes, and important updates to the team.
- Collaborated with other departments within the establishment to uphold consistent brand standards across all areas of guest interaction.
- Evaluated server performance regularly, identifying areas for growth and implementing targeted training initiatives accordingly.
Education
Associate - Radio/Video Broadcasting
Hester College
Manchester, NHSkills
- Social media marketing
- Revenue generation
- Event planning proficiency
- Sales strategy implementation
- Sales strategy
- Client acquisition
- Sales initiatives
- Event coordination
- Contract negotiation
- Contract management
- Proposal development
- Menu development
Timeline
Director of Catering Sales
Hyatt
10.2024 - Current
General Manager
Wedgewood Weddings
10.2022 - 10.2024
Assistant Director of Food and Beverage
Hilton Tampa Downtown
08.2020 - 10.2022
Food and Beverage Manager
Hilton
01.2017 - 01.2020
Complex Food and Beverage Manager
Hilton Riverside Hotel
01.2015 - 01.2017
Room Service Captain
Starwood
01.2012 - 01.2015
Associate - Radio/Video Broadcasting
Hester College
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