Andrew Gadbois
Quality Assurance Manager
Halifax
Summary
Customer support specialist with expertise in diagnosing, testing, and repairing products. Proficient in providing detailed explanations of issues and solutions. Skilled in creating instructional materials like PowerPoint presentations and assembly manuals. Flexible towards travel and diverse work environments.
Overview
18
18
years of professional experience
2015
2015
years of post-secondary education
3
3
Certifications
Work History
Quality Assurance Manager and Special Projects Tech
Sunrise SESA
09.2020 - Current
- Review electrical diagrams for diagnosis and repairs of light/LED boards.
- Design and assemble test set-ups of electrical products in various conditions.
- Managed QA testing across all projects, ensuring ISO 9001 and industry standard compliance.
- Established organized documentation and tracking systems for QA processes, improving team efficiency, traceability, and audit readiness across multiple projects.
Automotive Technician
Quirk Jeep
11.2016 - 09.2020
- Performed repairs and recalls on new and used Jeeps, as well as vehicles of other makes.
- Assisted and learned from other technicians regarding a variety of repairs.
- Navigated, referenced, and input vehicle information in the automotive database.
- Trained new-hires with the computer database and basic repair procedures.
Automotive Technician
Herb Chambers Lexus
05.2015 - 11.2016
- Diagnosed and performed a variety of automotive repairs on new and used vehicles.
- Communicated with clients and colleagues regarding specific repair needs.
- Collaborated with management about vehicle repairs and fund allocation.
- Input and analyzed automotive information in the computer database.
Automotive Technician
Tufankjian Toyota
08.2014 - 05.2015
- Executed complete auto frame restorations under Toyota campaign.
- Inspected customer vehicles as a valet.
- Performed basic vehicle maintenance services.
- Assisted with snow removal during inclement weather.
Associate
Shaws
10.2007 - 11.2014
- Assisted in store cleaning and maintenance, including carts, bottle returns, and stocking inventory.
- Performed cashier duties, including scanning, bagging, and opening/closing register.
Education
Automotive Certificate of Completion -
Universal Technical Institute
Norwood, MASkills
- Automotive restoration
- TIG welding/stick welding
- Problem solving
- Friendly
Quality control
Quality testing
Organizational skills
Manufacturing processes
Critical thinking
Time management
Attention to detail
Continuous improvement
Certification
FCA Performance Institute, Certified Specialist Level, 2 years certified, 06/19
Timeline
Quality Assurance Manager and Special Projects Tech
Sunrise SESA
09.2020 - Current
Automotive Technician
Quirk Jeep
11.2016 - 09.2020
Automotive Technician
Herb Chambers Lexus
05.2015 - 11.2016
Automotive Technician
Tufankjian Toyota
08.2014 - 05.2015
Associate
Shaws
10.2007 - 11.2014
Automotive Certificate of Completion -
Universal Technical Institute
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