Andrew Goodman
Mansfield
Summary
Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, B2B sales/service and fostering positive work environment.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Assistant Manager/B2B Account Manager
Ace Hardware
Norton, MA
05.2019 - 01.2026
- Led daily operations to ensure efficient store management and customer service excellence.
- Mentored team members, fostering a collaborative environment and enhancing staff performance.
- Implemented inventory management systems, improving stock accuracy and reducing discrepancies.
- Developed training materials for new hires, streamlining onboarding processes and increasing efficiency.
- Oversaw visual merchandising standards, ensuring compliance with brand guidelines and enhancing customer experience.
- Enhanced customer engagement strategies, resulting in improved satisfaction ratings and repeat business.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Boosted sales revenue through identifying upsell opportunities and presenting tailored solutions to clients.
Department Manager
Home Depot
Mansfield, MA
06.2013 - 04.2019
- Analyzed workflow processes, identifying inefficiencies and recommending strategic improvements.
- Coordinated departmental projects, aligning initiatives with organizational goals for maximum impact.
- Oversaw compliance with safety standards, minimizing risks within operational procedures.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Established clear performance expectations for staff members which led to increased accountability.
Department Manager
Restaurant Depot
Needham, MA
01.2010 - 05.2013
- Streamlined inventory management processes, resulting in more efficient replenishment system and reduced stock shortages.
- Championed customer-first approach, significantly enhancing customer experience and loyalty.
- Defined clear targets and objectives and communicated to other team members.
Education
High School Diploma -
Mansfield High School
Mansfield, MASkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Customer relations
- Staff training and development
- Staff supervision
- Workload management
- Retail operations
- Customer rapport
- Customer relationship management (CRM)
Accomplishments
- Achieved great customer relations through effectively helping with job orders and quotes.
- Supervised team of 9 staff members.
- Achieved inventory and location accuracy by completing monthly aisle maintenance with accuracy and efficiency.
Certification
- CM - Certified Manager Certification
- Forklift Certification License
Languages
English
Professional Working
Timeline
Assistant Manager/B2B Account Manager
Ace Hardware
05.2019 - 01.2026
Department Manager
Home Depot
06.2013 - 04.2019
Department Manager
Restaurant Depot
01.2010 - 05.2013
High School Diploma -
Mansfield High School