Andrew MacIntosh
Worcester,MA
Summary
Accomplished Field Application Engineer with strong skills in collaboration and customer-focused design. Committed to fostering client relationships and enhancing technical expertise within teams to drive successful project outcomes.
Overview
27
27
years of professional experience
Work History
Field Application Engineer
Energy Systems (Formerly Authorized Services of New England)
Marlborough, MA
11.2017 - Current
- Provided technical support for generator power systems to ensure optimal performance.
- Assisted in troubleshooting system issues, enhancing customer satisfaction and response times.
- Conducted product demonstrations and training sessions for clients, improving user adoption rates.
- Collaborated with engineering teams to refine product specifications.
- Supported sales teams by delivering technical presentations tailored to client needs and objectives.
- Contributed to the design process of custom applications, ensuring seamless integration into existing client systems.
- Provided ongoing training sessions for internal team members, enhancing overall technical expertise within the organization.
- Collaborated with sales teams to identify and secure new business opportunities, increasing overall company revenue.
Sale Engineer
Authorized Services of New England
Marlborough, MA
08.2013 - 11.2017
- Designed and implemented customized solutions to meet client specifications.
- Provided technical support during product demonstrations and sales presentations.
- Established long-term relationships with key clients for repeat business and referrals, cultivating a strong network within the industry.
- Developed customized proposals that demonstrated a clear understanding of client requirements and offered compelling solutions to meet their unique needs.
- Increased sales revenue by consistently meeting and exceeding sales targets through effective client presentations and product demonstrations.
Inside Sales Representative
Authorized Services of New England
Marlborough, MA
04.2012 - 08.2013
- Managed sales pipeline using CRM software to track leads and opportunities effectively.
- Analyzed market trends to identify new business opportunities and adjust sales strategies accordingly.
- Developed tailored proposals based on client needs, resulting in increased conversion rates.
- Answered customers' questions regarding products, prices, and availability.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Used CRM software to maintain detailed contact logs and account records.
Project Manager
Authorized Services of New England
Marlborough, MA
08.2009 - 04.2012
- Facilitated equipment delivery coordination with customers to ensure timely fulfillment.
- Achieved timely approval of equipment submittals through effective collaboration with customers and design teams. Addressed and resolved comments to streamline project processes. Enhanced stakeholder engagement to improve project delivery.
- Oversaw project management from procurement through to commissioning phases.
- Served as technical liaison, supporting engineering, management, procurement, sales, and marketing, quality assurance and supply base.
- Oversaw project progress monitoring and tracking to ensure timely completion.
Assistant Project Manager
Nardone Electrical Corporation
Medford, MA
04.2007 - 08.2009
- Developed and maintained project documentation, ensuring accuracy and accessibility for team members.
Project Engineer
Wayne J. Griffin Electric Inc
Holliston, MA
06.1999 - 04.2007
- Managed procurement of materials, ensuring alignment with project timelines and budget constraints.
- Managed equipment submittals for approval
- Maintained accurate records of all project documentation, ensuring quick retrieval for future reference or audits.
- Conducted thorough site visits to gather essential data for accurate project planning and resource allocation.
Education
High School Diploma -
Assabet Valley Regional Technical High School
Marlborough, MASkills
- Training and mentoring
- Sales support
- Design review
- Client presentations
Timeline
Field Application Engineer
Energy Systems (Formerly Authorized Services of New England)
11.2017 - Current
Sale Engineer
Authorized Services of New England
08.2013 - 11.2017
Inside Sales Representative
Authorized Services of New England
04.2012 - 08.2013
Project Manager
Authorized Services of New England
08.2009 - 04.2012
Assistant Project Manager
Nardone Electrical Corporation
04.2007 - 08.2009
Project Engineer
Wayne J. Griffin Electric Inc
06.1999 - 04.2007
High School Diploma -
Assabet Valley Regional Technical High School