Andrew McIsaac
Boston
Summary
Proactive Account Executive and Member Services Representative with extensive experience in lead generation, client relationship building, and technical problem-solving. Skilled in SQL, SFTP data management, and NASCO database operations. Adept at delivering solutions and support in educational and municipal environments, driving successful implementations and client satisfaction.
Overview
10
10
years of professional experience
Work History
Account Executive
SchoolBrains by Aptium
08.2014 - Current
Generate and Follow up on new leads from email, inbound requests, and activity at trade shows
Pitch school committees and administrative stakeholders of municipal school districts
Create and Maintain relationships with school districts
Deliver on support requests
Work directly in the implementation supporting the conversion from legacy systems
Build out and create SQL queries/reports for 3rd party integrations
Manage SFTP data extracts for school districts
Deliver solutions working with engineering regarding product and business problems
Oversee support requests and fulfillment of the resolutions
Member Services Representative
Blue Cross Blue Shield of Massachusetts
01.2024 - 08.2024
Present an educational and valuable response to members' inquiries
Problem-solve issues between commercial vendors and clients
Deliver a global view of claims and plan health plan benefits
Experience with NASCO database - DOS commands
Present a clear and concise view of the product
Education
Bachelor of Arts - Economics
University of Vermont
Burlington, VT05.2013
Skills
- Client Relationship Building
- Account Management
- Relationship building and management
- Technical understanding of business problems
Accomplishments
2011 USASA Snowboard Slopestyle National Champion
Enjoy sailing, painting, surfing, snowboarding, and being active
Affiliations
- Board of Directors Wianno Yacht Club
Timeline
Member Services Representative
Blue Cross Blue Shield of Massachusetts
01.2024 - 08.2024
Account Executive
SchoolBrains by Aptium
08.2014 - Current
Bachelor of Arts - Economics
University of Vermont
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