Andrew Niss
Boston
Summary
Deep-rooted restaurant team member with fifteen years experience in craft beer-centric establishments, having worked roles in serving, bartending, training, and management. Hospitable professional with a strong focus on guest service and cohesive team building.
Overview
16
16
years of professional experience
Work History
Bartender / Bar Manager
The Publick House
Brookline
11.2018 - Current
- Educating guests and team members on a variety of beer styles.
- Building rapport with guests to help find the right items for the individual.
- Ordering and pricing beer, wine, and liquor, with a heavy focus on rotating our 35 draft lines.
- Developing seasonal cocktail menus.
- Updating menus and POS.
- Training new bartenders and servers.
- Money handling, and locking up at end of day.
Server / Travel Trainer / Manager
Yard House
Various Locations
02.2010 - 11.2018
- Hired as a food runner for the new restaurant open in Dedham, MA.
- Became a server in one year, and a trainer six months later.
- As a server trainer, maintained a high level of knowledge for a menu with 120 draft beer options, 30 cocktails, and over 60 food items. Hosted regular food and beverage classes for new hires, and trained service, opening/closing duties, and Yard House culture.
- Six months later promoted to Travel Trainer. Over the course of the next year, I helped with four new restaurant opens in three states, training serving teams and working closely with various restaurant managers and regional managers from both front of house and back of house.
- Promoted to Restaurant Manager in February, 2013. Trained in the original Yard House location in Long Beach, CA - training included every position in both front and back of house.
- In my time as a manager between two different locations (Boston, MA and Lynnfield, MA), I oversaw food runners, hosts, servers, and bar at various times. Ordered paper goods and uniforms. Handled cash outs and bank drops. Kept up with hiring and repairs and maintenance issues. Was responsible for the schedule of approximately 50 servers.
Education
Communications Media
Fitchburg State College
Fitchburg, MASkills
- Craft beer knowledge (Belgian/German/American)
- Cocktail menu development
- Training new staff
- Ordering/Pricing inventory
- POS systems management (Toast/Aloha)
- Tour guiding menus for guests
Timeline
Bartender / Bar Manager
The Publick House
11.2018 - Current
Server / Travel Trainer / Manager
Yard House
02.2010 - 11.2018
Communications Media
Fitchburg State College