ANDREW REYNOLDS
PEPPERELL
Summary
Seasoned General Manager with proven leadership skills. Background includes managing diverse teams, strategic planning and business development in fast-paced environments. Known for improving operational efficiencies, driving revenue growth and fostering customer satisfaction. Committed to building strong team cultures that encourage innovation and openness.
Overview
1
1
year of post-secondary education
20
20
years of professional experience
Work History
General Manager
Petco Animal Supplies Stores Inc.
Westford
12.2012 - Current
- Graduated Next Gen 2025
- Led daily operations in multiple locations to ensure efficient store management and customer satisfaction.
- Oversaw store compliance with health and safety regulations and company policies.
- Collaborated with marketing teams to execute promotional events and campaigns.
- Fostered a positive team environment through effective communication and leadership.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Created schedules and monitored payroll to remain within budget.
- Administered employee accountability through verbal and written warnings.
- Created a positive work environment by developing team building activities that encouraged collaboration among different teams.
- Monitored financial performance and identified areas for improvement in both cost savings and revenue generation.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Identified areas of improvement in current business practices and collaborated with other leaders to develop action plans for implementation.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Delegated work to staff, setting priorities and creating goals.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Assisted district and market level leadership in multi unit operations.
- Supported multiple locations in talent acquisition, development and accountability.
- Promoted succession planning and staffing restructuring in multi unit.
Pet Products Manager
Petsmart
03.2006 - 08.2009
- Managed product selection and inventory for pet supplies and accessories.
- Collaborated with vendors to ensure timely delivery of new products.
- Developed marketing strategies to promote pet product lines effectively.
- Implementation of product flow operations and processes.
- Inventory Management and on hand accuracy
- Trained staff on product knowledge and customer service techniques.
- Oversaw merchandising standards for displays and store layout improvements.
- Supervised a team of associates responsible for stocking shelves with merchandise.
Education
Next Gen Leadership Program
03.2025 - 12.2025
Groton Dunstable Regional High School
Groton, MASkills
- Training and coaching
- Effective leader
- Exceptional interpersonal communication
- Operations management
- Budgeting and cost control
- Performance improvements
- Multi-unit operations management
- Talent acquisition and development
- Change management and implementation
- Leadership and team building
- Time and resource optimization
- Performance analysis
- P&L management
- Workflow planning
- Relationship building
- Strategic planning
- Policy enforcement
- Human resource management
- Team building and development
Timeline
Next Gen Leadership Program
03.2025 - 12.2025
General Manager
Petco Animal Supplies Stores Inc.
12.2012 - Current
Pet Products Manager
Petsmart
03.2006 - 08.2009
Groton Dunstable Regional High School