Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Andrew Sousa

North Dartmouth

Summary

Working in the restaurant business for three years has not only help gain experience but also by becoming more hard worker and determined. Starting out as a busser I thought that it would easy, then reality set in and I found out that you need to be on top of everything in order to succeed in this industry. After a few months of hard working I was moved up to become a food runner and replace the kids who went off to college in the fall. I told myself with this job that I would work even harder as a busser in order to be moved up to become a waiter at some point. Once winter break hit I was asked to work for the catering service that the restaurant provided and soon I only started catering events. After graduating high school and attending a four year university I feel as if I needed to take more charge of my own life and decided to attend PRIMO's bar tending school. Through this week long course I was able to obtain a my Training for Intervention Procedures certification (TIPS) and receive my certification in mixology. Through this course I have learned the proper ways of making drinks, ways of serving customers and other tips to allow me to become the best bar tender I could be. Despite my age I was able to quickly learn and adapt to my surroundings and devolved a system that would allow me to work faster and more proficiently to the point where I out performed people who were much older than me. With my experience I know what it takes to work in any restaurant and have the desire to work hard.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Head Food Runner

Bocca Restaurant & Bar
08.2023 - Current
  • Actively participated in regular staff meetings where feedback was shared regarding service improvements and important updates, resulting in a more cohesive food running team.
  • Upheld strict hygiene standards by adhering to proper handwashing practices and utilizing clean serving utensils when delivering dishes from the kitchen to tableside guests.
  • Reduced order errors through meticulous attention to detail, ensuring accurate plate presentation and dish specifications.
  • Streamlined food running process by coordinating effectively with kitchen and waitstaff, resulting in improved overall efficiency.

Catering

Bocca Restaurant & Bar
05.2023 - Current
  • Assisted in event setup and teardown, ensuring a smooth transition between functions.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
  • Enhanced guest experience by providing exceptional service during catered events.
  • Demonstrated flexibility in adapting to last-minute changes in menu items, guest count, or event timeline to maintain a high level of service quality.

Restaurant Busser

Bocca Restaurant & Bar
05.2023 - 09.2023
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Enhanced customer satisfaction by ensuring tables were cleared and cleaned promptly after guests left.
  • Maintained a clean and safe dining environment by sweeping floors, wiping down surfaces, and keeping walkways clear of debris.
  • Assisted servers in managing their sections effectively, providing timely water refills and bread service.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.

Education

Bachelor of Arts -

University of Massachusetts, Dartmouth
North Dartmouth, MA
05-2028

High School Diploma -

Dartmouth High School
Dartmouth
05-2024

Skills

  • TIPS certified
  • Bar Tender certified
  • Restaurant experience
  • Adaptability
  • Engaging personality
  • Customer service
  • Team player attitude
  • Patience and tolerance

Certification

TIPS-Training for Intervention ProcedureS

Mixology degree- Bar Tender certification

Timeline

Head Food Runner

Bocca Restaurant & Bar
08.2023 - Current

Catering

Bocca Restaurant & Bar
05.2023 - Current

Restaurant Busser

Bocca Restaurant & Bar
05.2023 - 09.2023

Bachelor of Arts -

University of Massachusetts, Dartmouth

High School Diploma -

Dartmouth High School
Andrew Sousa