Andy Josue Canales
Waltha
Summary
Dynamic customer service professional with extensive experience at , excelling in conflict resolution and effective communication. Proven ability to enhance team performance and ensure safety compliance while maintaining high customer satisfaction. Skilled in Microsoft Office and passionate about delivering exceptional service in fast-paced environments.
Resourceful Passenger Service Supervisor known for high productivity and efficient task completion. Skilled in customer service management, conflict resolution, and team leadership. Excel in communication, problem-solving, and adaptability to ensure passenger satisfaction and operational excellence.
Skilled Line Cook with background in fast-paced, high-volume restaurant environments. Experience includes preparing meals to order, plating and presenting dishes, and maintaining kitchen cleanliness. Strengths encompass knowledge of food safety regulations, culinary techniques, and inventory management. Previous work has demonstrated ability to keep up with rush hours while maintaining quality control and efficiency.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Guest Service Agent
Swissport int
Boston
05.2024 - 08.2025
- Outstanding client assistance
- Good time management on duties.
- Resolved customer complaints in a timely manner.
- Prepared daily activity reports detailing customer service issues encountered during shift.
- Performed check-in procedures for both domestic and international flights.
- Greeted passengers and provided information about departure and arrival times.
- Communicated effectively with other departments to ensure the best customer experience possible.
- Answered inquiries regarding airline services including rates, routes, schedules, travel regulations.
- Ensured all boarding passes were printed accurately prior to flight departure time.
- Assisted customers with ticketing, seating, and baggage handling requirements.
TICKET/ GATE AGENT
SPIRIT AIRLINES/ ALLIANCE GROUND INC
Boston
08.2022 - 09.2024
- Supervisor
- (CRO)Complain Resolution Official Certified
- Jetbridge Certified
- Performed administrative duties such as filing paperwork or entering data into computer systems.
- Conducted security checks at gates according to TSA guidelines.
- Answered customer inquiries regarding flight schedules, destinations, fares, and regulations.
- Maintained logs of all departing flights including number of passengers boarded and any irregularities that occurred during the process.
- Developed strategies to improve team performance and productivity.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Trained new employees on company policies, job duties, and performance expectations.
- Maintained positive working relationship with fellow staff and management.
- Operated equipment and machinery according to safety guidelines.
- Conducted testing of software and systems to ensure quality and reliability.
- Utilized various software and tools to streamline processes and optimize performance.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Resolved customer complaints quickly and efficiently while maintaining a professional demeanor.
- Handled emergency situations calmly while following company protocols.
- Coordinated ground transportation services for arriving passengers.
- Assisted disabled passengers with special needs when necessary.
- Monitored the loading of luggage onto aircrafts.
- Carried necessary tools and supplies to transportation vehicles and returned to proper storage areas after use.
- Cleaned empty storage areas to achieve proper sanitation regulations and make area fit for future use.
- Used digital database to keep records of units and stock moved.
- Maintained records of flight arrivals and departures from the airport terminal.
- Prepared daily reports regarding operational issues encountered at the airport terminal.
- Performed security checks on luggage and passengers as per standard safety protocols.
- Dispatched ground support equipment for aircraft servicing needs according to schedule requirements.
- Handled aircraft loading and unloading activities, such as baggage handling, cargo transfers.
- Guided passengers through customs clearance processes when needed.
- Maintained operations compliance with FAA, TSA and airport regulations.
Line Cook
FRATELLIE RESTAURANT
Everett
03.2022 - 06.2022
- Monitored product freshness and rotation dates to maintain quality assurance standards.
- Assisted in prep work such as washing vegetables or butchering meat when needed.
- Stocked and restocked kitchen supplies as needed.
- Conducted regular maintenance checks on equipment ensuring proper functioning order.
- Followed health and safety standards to ensure safe working environment for employees and customers alike.
- Operated various kitchen appliance such as a blender, oven, grill, or stand mixer.
- Adhered to portion controls and presentation specifications.
- Prepped garnishes to reduce wait times during lunch and dinner rush.
- Set up workstations with needed ingredients, utensils and cooking equipment.
- Grilled and deep fried various foods from meats to potatoes.
- Tasted all prepared dishes in order to check flavorings, texture and presentation prior to serving them to customers.
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Interacted with waitstaff regarding special orders for customers with food allergies and gluten intolerance.
- Coordinated orders to expedite food from kitchen according to cook time and delivery time.
- Set up and performed initial prep work for soups, sauces, and salads.
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
Line Cook
DOVETAIL
Charlestown
11.2021 - 02.2022
- Assisted in prep work such as washing vegetables or butchering meat when needed.
- Monitored product freshness and rotation dates to maintain quality assurance standards.
- Conducted regular maintenance checks on equipment ensuring proper functioning order.
- Plated dishes according to restaurant presentation standards before delivering them to customers.
- Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
- Performed basic knife skills such as dicing onions or slicing meats.
- Adhered to sanitation policies at all times when handling food products.
- Cooked multiple orders simultaneously during busy periods.
- Cleaned cooking and refrigeration equipment to sanitize and prevent food-borne illness.
Guest Service Representative
OLD NAVY
Everett
06.2021 - 08.2021
- Processed cash payments for customer purchases.
- Assisted in product selection, offering advice on fit, style, color and fabric.
- Restocked shelves with new merchandise as needed.
- Developed knowledge of current fashion trends and styles to better assist customers.
- Checked incoming shipments of merchandise against purchase orders for accuracy.
- Helped maintain security within the store by keeping an eye out for shoplifters or suspicious activity.
- Operated the cash register to complete transactions.
- Created displays that highlighted featured items or seasonal trends.
- Followed company standards for merchandise presentation and planograms of best apparel and displays.
- Utilized POS systems to process sales, returns, and exchanges efficiently.
Stocker
US. POLO ASSN
Boston
06.2020 - 08.2020
- Tracked sales trends and adjusted inventory accordingly to meet customer needs.
- Identified discrepancies between physical count and computer generated reports.
- Received and processed incoming merchandise shipments, verifying accuracy of orders.
- Maintained inventory records of all stock items in computer system.
- Organized backroom storage areas for efficient product placement.
Costumer Services
Vallarta market
Porterville
04.2020 - 06.2020
- Adhered to all health codes while handling food items such as fruits, vegetables, dairy products.
- Processed payments using cash registers, debit and credit cards, and other forms of payment.
- Inspected produce for quality assurance purposes prior to displaying them on shelves for sale.
- Managed cash register operations using POS system and processed sales and returns.
- Contributed to front-end team success, assisting manager and co-workers with diverse daily tasks.
- Assisted in setting up promotional displays and end-caps to highlight featured products.
Education
GED -
Intergenerational Literacy Program
Boston, MA06-2022
Journalism - Broadcast Journalism
Universidad Nacional Autonoma De Honduras
Honduras06-2019
Skills
- Spanish
- Photography
- Lightroom
- Photoshop
- PC applications
- Smartphone applications
- Internet navigation
- Social media familiarity
- microsoft teams and more
- Customer service
- Conflict resolution
- Time management
- Microsoft Office
- Safety compliance
- Employee training
- Team leadership
- Effective communication
- Self-Directed
- Organization
- Research
- Calm under pressure
- Written communication
- Good Telephone Etiquette
- punctuality
- initiative
Hobbies and Interests
- Skilled at basic photography including Lightroom and Photoshop
- Familiar with most applications on PCs and smartphones
- Can navigate through the internet with ease and familiar with most social media
References
- Moises Canales, (617)860-7177
- Elvin Arenas, Manager, Alliance Ground Inc., (239)292-1277
Employable Skills
- Spanish/English speaker and writer
- Always checking timatic for international flights to make sure each document is readable and correct before departure
- Helpful for customers and coworkers to ensure each step is always safe
- Energetic young man willing to learn any position
Languages
Spanish
Full Professional
References
References available upon request.
Timeline
Guest Service Agent
Swissport int
05.2024 - 08.2025
TICKET/ GATE AGENT
SPIRIT AIRLINES/ ALLIANCE GROUND INC
08.2022 - 09.2024
Line Cook
FRATELLIE RESTAURANT
03.2022 - 06.2022
Line Cook
DOVETAIL
11.2021 - 02.2022
Guest Service Representative
OLD NAVY
06.2021 - 08.2021
Stocker
US. POLO ASSN
06.2020 - 08.2020
Costumer Services
Vallarta market
04.2020 - 06.2020
GED -
Intergenerational Literacy Program
Journalism - Broadcast Journalism
Universidad Nacional Autonoma De Honduras
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