Angel Castillo
Cambridge
Summary
Dedicated team member with expertise in customer service and food safety. Skilled in fostering strong customer relationships and supporting team training. Dynamic professional with a solid background in food service and customer engagement. Proven ability to maintain high standards of cleanliness and safety while collaborating effectively with team members to ensure timely service. Aiming to leverage strengths in communication and organizational growth to drive operational success.
Overview
4
4
years of professional experience
Work History
Prepared Foods Team Member
Whole Food Market
Cambridge, MA
09.2024 - Current
- Maintained cleanliness and organization of food preparation areas in compliance with safety standards.
- Engaged customers by providing product information and recommendations for prepared foods.
- Implemented efficient food storage practices to minimize waste and ensure freshness of products.
- Supported training of new team members on food safety protocols and preparation techniques.
- Adapted quickly to changing demands during peak hours, ensuring timely service delivery to customers.
- Collaborated with team members to complete tasks efficiently and deliver high-quality products consistently.
Team Member
Chick-fil-A
Boston, MA
03.2023 - 08.2024
- Delivered exceptional customer service in high-pressure environments.
- Assisted in training new team members on food preparation techniques.
- Maintained cleanliness and organization of dining and kitchen areas.
- Collaborated with team to ensure smooth operation during peak hours.
- Engaged with guests to foster a welcoming atmosphere and encourage repeat visits.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
Maintenance Crew Member
Baldwin Elementary School
Cambridge, MA
06.2022 - 08.2022
- Assisted in the setup and breakdown of school events, ensuring timely completion of tasks.
- Followed routine maintenance checklist.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Sanitized restrooms using such chemicals as ammonia to reduce spread of germs.
- Properly handled, transported, and disposed of recycled materials.
Education
Associate of Science - Communications
Bunker Hill Community College
Charlestown, MA06-2027
Skills
- Customer service
- Organizational growth
- Team collaboration aptitude
- Stock management
- Food handling safety
- Communication
Timeline
Prepared Foods Team Member
Whole Food Market
09.2024 - Current
Team Member
Chick-fil-A
03.2023 - 08.2024
Maintenance Crew Member
Baldwin Elementary School
06.2022 - 08.2022
Associate of Science - Communications
Bunker Hill Community College