Angel Gonzalez
94 Grand View Ave. Revere
Summary
Dynamic shift manager and light duty mechanic at Deluxe Limousine & Transportation with expertise in staff scheduling and team management. Proven track record in enhancing customer satisfaction through effective communication, training, and operational improvements. Committed to workplace safety, ensuring efficient service delivery and leading a motivated team.
Overview
2026
2026
years of professional experience
Work History
Shift Manager
Deluxe Limousine & Transportation
Boston, MA
1991 - Current
- Facilitates direct contact with airline representatives on daily changes and updates regarding all departures and arrivals.
- Supervised daily operations to ensure efficient transportation services and customer satisfaction.
- Trained and mentored team members on best practices in customer service and operational procedures.
- Implemented scheduling systems to optimize resource allocation and reduce wait times for clients.
- Conducted performance evaluations to identify areas for improvement and develop employee capabilities.
- Scheduled staff to establish adequate coverage during peak business hours.
- Assist with safe transportation during peak hours.
Light Duty Mechanic
Deluxe Limousine Transportation
Boston, MA
1991 - Current
- Performance of checking and repairing all vehicles are up to date and are in working conditions to perform our daily routine services to the customer.
Property Management
Deluxe Realty
Revere, MA
1996 - 2016
- Assisted in coordinating property inspections and maintenance requests to ensure timely service delivery.
- Managed tenant communications, addressing inquiries and resolving issues to enhance satisfaction.
- Supported lease administration processes, including document preparation and record management for accuracy.
- Organized scheduling of property showings, facilitating effective client engagement and viewing experiences.
- Assisted property manager in conducting regular inspections to maintain property standards and address any issues proactively.
- Enhanced tenant satisfaction by promptly addressing maintenance requests and ensuring timely resolution.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Improved property curb appeal with diligent attention to landscaping and exterior maintenance tasks.
- Maintained compliance with local regulations through thorough knowledge of housing codes and regular inspections of premises.
Education
High School Diploma - Business
Boston High School
Boston, MASkills
- Staff scheduling
- Customer service experience
- Workplace safety
- Team management
- Properties maintenance
- Equipment troubleshooting
- Schedule oversight
- Shift leadership
- Driving fleet vans
- Handling complaints
- Light duty mechanic
- Staff training and onboarding
Language
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Shift Manager
Deluxe Limousine & Transportation
1991 - Current
Light Duty Mechanic
Deluxe Limousine Transportation
1991 - Current
Property Management
Deluxe Realty
1996 - 2016
High School Diploma - Business
Boston High School