Angel Merlos
Revere
Summary
Demonstrated commitment to client satisfaction by providing exceptional service and support.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Server
Nebo
07.2019 - Current
- Provide excellent customer service for dine-in customers and catering orders
- Work as part of a team to maintain and efficient and smoothly run front-of-the-house
- Train co-workers
Multi Unit Manager
Boston Chops
2023 - 2025
- Oversaw operations across two restaurants, ensuring high standards of service, quality, and efficiency.
- Managed and supported front-of-house teams, including hiring, training, scheduling, monthly bar inventory, and performance coaching.
- Maintained consistency in guest experience, operational procedures, and staff accountability across locations.
- Resolved service issues and guest concerns in a professional and timely manner.
- Supported daily business operations, staffing needs, and team performance in high-volume environments
AGM – Event coordinator
The Merchant Kitchen & Drinks
02.2017 - 12.2022
- Achieve company objectives in sales, service, quality, appearance in facility and sanitation and cleanliness, through training of employees and creating a positive, productive environment.
- Hiring & training, filing of appropriate documentation of new hires.
- Successfully plan & execute events of any scale, providing excellent attention to detail and communication with organizers.
- Scheduling of front-of-house staff
- Executing payroll, tracking employees hours worked, calculating employees’ pay and distributing payments via direct deposit to employee bank accounts or by check.
Floor Manager
Babbo
05.2015 - 12.2017
- Act as lead point of contact for staff and guests to troubleshoot issues, provide comps/discounts per company standards
- Jump in and help service staff as needed; run drinks and food to tables, expo for the kitchen and clear tables during rush times.
- Hiring & training, filing of appropriate documentation of new hires.
- Scheduling of front-of-house staff
Education
High School Diploma - undefined
East Boston High School
East Boston, MA05.2014
Skills
- Excellent Customer Service
- Event Planning and Coordination
- Staff Training and Development
- Multilingual Communication
Certification
- ServSafe
- Allergen Awareness
- Tips Alcohol Training
- Crowd Management
LANGUAGES
English
Spanish
Timeline
Server
Nebo
07.2019 - Current
AGM – Event coordinator
The Merchant Kitchen & Drinks
02.2017 - 12.2022
Floor Manager
Babbo
05.2015 - 12.2017
High School Diploma - undefined
East Boston High School
Multi Unit Manager
Boston Chops
2023 - 2025