Customer Service Lead Coordinator (assistant manager)
Marshalls&Homegoods
Angela Anjoul
Norwood
Summary
Gained extensive experience in customer-focused environment, building transferable skills in team leadership and customer relationship management. Developed deep understanding of effective communication and problem-solving techniques. Looking to transition into new field, leveraging these skills to drive success in diverse environments.
Work History
Sales associate
Acura in Westwood, Ma
Wax Specialist
European Wax Center
10.2024 - Current
- Enhanced client satisfaction by providing high-quality waxing services and maintaining a clean workspace.
- Developed strong client relationships through effective communication skills and empathetic listening during consultations.
- Maintained strict adherence to sanitation guidelines, promoting a safe and hygienic environment.
- Educated clients on proper aftercare procedures for optimal results and minimal discomfort.
- Consistently met appointment scheduling requirements, ensuring timely services for all clients.
Education
600 hours - Aesthetics
JUPITER BEAUTY ACADEMY
04.2024
Associates Degree - Business Management
QUINCY COLLEGE
06.2021
Skills
- Strong customer service
- Brazilian bikini wax trained
- Ingrown hair prevention
- Hygiene and cleanliness
- Eyebrow shaping expert
- Eyelash extensions
- Eyelash Tinting Knowledge
Accomplishments
- Cashier - Achieved highest Number of new credit accounts opened within one-month period.
- Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Got my license in aesthetics, got hired at European wax center right after.
- Reached amount of sales higher than required in very short time period more than previous wax specialists.
Languages
Arabic
Native or Bilingual
English
Full Professional
Timeline
Wax Specialist
European Wax Center
10.2024 - Current
Customer Service Lead Coordinator (assistant manager)
Marshalls&Homegoods
Sales associate
Acura in Westwood, Ma
600 hours - Aesthetics
JUPITER BEAUTY ACADEMY
Associates Degree - Business Management
QUINCY COLLEGE
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