Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

ANGELA BATES

Bellingham

Summary

Dependable Office administrator / Office Manager. Equipped for fast-paced work and changing daily needs. Serves patients effectively with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics, improve processes, and increase customer satisfaction. Hardworking, focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks. I'm Energetic and alway bring positive energy. Dedicated to business success. I take pride in myself and my work.

Overview

29
29
years of professional experience

Work History

Practice Coordinator

Cedars Family Dental
09.2022 - Current
  • Coordinated patient scheduling and optimized appointment flow to enhance operational efficiency.
  • Implemented process improvements in billing and insurance verification, reducing errors and increasing revenue cycle efficiency.
  • Enhanced patient experience by streamlining appointment scheduling and follow-up procedures.
  • Maintained a clean, organized, and welcoming office environment for patients and staff members alike.
  • Developed marketing strategies to attract new patients, increasing overall clientele base over time.
  • Ensured compliance with HIPAA regulations by implementing strict privacy policies throughout the practice.
  • Increased patient satisfaction by addressing concerns promptly and professionally.
  • Oversaw billing processes, ensuring timely submission of claims and prompt payment from insurance providers.
  • Trained new staff on office procedures and software applications, fostering a collaborative team environment.
  • Developed patient communication strategies that improved retention and satisfaction rates.

Office Manager

Uxbridge Family Dental
02.2020 - 09.2022
  • Streamlined office operations, enhancing patient flow and overall efficiency.
  • Managed scheduling for dental procedures, optimizing staff allocation and resource use.
  • Supervised front desk team, ensuring exceptional patient service and communication standards.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.

Dental Assistant / Office Administration

Bellingham Family Dental
05.2012 - 01.2020
  • Assisted dentists with conducting procedures such as fillings, Crowns, root canals ect....
  • Dental assistant Certified
  • Front desk responsibilities
  • Answer phones
  • Check patients in and out
  • Check for updated medical history
  • Schedule Patients
  • Enter payments, make sure they go to the correct provider
  • Figure out Pts co-payment
  • Patient treatment planning
  • Taking to patients about their bill
  • Batch and send claims
  • Create and send Pre treatment estimates
  • Enter and scan PTE's
  • Verify benefits
  • Enter new patients Ins
  • Email x-rays to specialist
  • Manage dental care links
  • Closed out the month
  • Check and respond to emails
  • Tally all the money at the end of the day
  • Fix time clock for staff
  • Call in payroll
  • Pay lab bills. Make sure the invoices and lab slips are correct and add up
  • Order office supplies
  • Help out back whenever needed
  • Check messages
  • Set up all the insurance websites, and make sure all passwords are correct in the book
  • Call dentrix support
  • Great with DENTRIX G7

Dental Assistant

The Endodontic Group
11.1996 - 02.2004
  • Assisted dentists with conducting procedures such as root canals.
  • X-Ray certified
  • Sterilize instruments
  • Collaborated well with team members to carry out daily assignments and achieve team targets.

Education

High School -

Framingham High School
Framingham, MA
06.1995

Skills

  • Multitasking
  • Attention to detail
  • Hard working
  • Problem-solving
  • Verbal communication
  • Customer relations
  • Manage schedules
  • HIPAA compliance
  • Office administration
  • Patient scheduling
  • Insurance verification
  • Medical terminology
  • Appointment coordination
  • Electronic health records
  • Office management
  • Billing

Accomplishments

-Radiology Certificate

-Certified Dental Assistant License (On the Job training)

-Extensive Experience using Dentrix Software

-Skilled in calculating and communication accurate copayments to patients .

Timeline

Practice Coordinator

Cedars Family Dental
09.2022 - Current

Office Manager

Uxbridge Family Dental
02.2020 - 09.2022

Dental Assistant / Office Administration

Bellingham Family Dental
05.2012 - 01.2020

Dental Assistant

The Endodontic Group
11.1996 - 02.2004

High School -

Framingham High School

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ANGELA BATES