Angela Casna
Swansea
Summary
Dynamic bar manager with a proven track record at Davenports Bar and Grill, excelling in customer service and team leadership. Expert in inventory management and staff training, I successfully developed promotional events that boosted customer engagement and loyalty, while maintaining high standards of safety and service excellence.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Bar Manager
Davenports Bar and Grill
East Providence, RI
12.2023 - Current
- Oversaw daily bar operations, ensuring high standards of service and customer satisfaction.
- Trained and mentored staff on mixology techniques and customer engagement strategies.
- Managed inventory levels, reducing waste through efficient stock control practices.
- Developed promotional events to increase customer foot traffic and enhance brand visibility.
- Maintained compliance with health and safety regulations, ensuring a safe environment for patrons and staff.
- Analyzed customer feedback to identify areas for service improvement and implemented corrective actions.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
Bartender Shift Manager
99 Restaurants
Taunton, MA
09.2018 - 12.2022
- Supervised daily bar operations, ensuring compliance with health and safety regulations.
- Trained and mentored new bartenders on drink preparation and customer
- Implemented efficient workflows to enhance service speed during peak hours.
- Resolved customer complaints promptly, improving overall guest satisfaction ratings.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
Education
High School Diploma -
Stoughton High School
Stoughton, Ma 2008
Skills
- Customer service
- Team leadership
- Problem-solving
- Staff training
- Training and mentoring
- Responsible alcohol service
- Bar management
- Inventory management
Certification
TIPS
Servesafe
Timeline
Bar Manager
Davenports Bar and Grill
12.2023 - Current
Bartender Shift Manager
99 Restaurants
09.2018 - 12.2022
High School Diploma -
Stoughton High School