Angela Delafontaine
Jamaica Plain
Summary
Accomplished Case Manager adept at handling high caseloads without sacrificing quality of care. Operates exceptionally well in high-pressure environments. Recommends best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
11
11
years of professional experience
Work History
Case Manager
Pine Street Inn
Boston
05.2021 - 08.2025
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Coordinated client assessments to identify needs and create tailored service plans.
- Facilitated communication between clients and service providers to ensure effective support.
- Managed case files and documentation to maintain accurate client records.
- Collaborated with community resources to connect clients with essential services.
- Advocated for clients' rights and needs within the social service system.
- Trained new case managers on best practices and organizational policies at Pine Street Inn.
- Maintained accurate case records and documentation according to agency guidelines.
Tax Preparer 3/Manager
Jackson Hewitt
Worcester
02.2019 - 05.2021
- Prepare and audit tax return forms for accuracy and completeness.
- Conducted in-person interviews with potential clients to gather necessary information for tax preparation using company's software.
- Served as liaison between clients and IRS to facilitate communication and resolve tax-related issues.
- Handled sensitive and confidential information in compliance with company policies.
- Provided customer service by anticipating needs and ensuring all decisions/actions aligned with customer satisfaction.
- Obtain an IRS issued PTIN to be able to be identified for forms completed and submitted to IRS.
Cashier
Thompsons Wine and Spirit
Winthrop
02.2018 - 01.2019
- Handled cash, credit, and debit payments efficiently.
- Processed customer transactions using point-of-sale systems.
- Assisted customers in selecting products based on preferences.
- Ensured cleanliness and organization of the checkout area.
- Maintained organized inventory of wine and spirits on shelves.
- Collaborated with team members to optimize store operations.
District Manager
Public Storage
Everett
08.2014 - 01.2018
- Accomplish department objectives by managing staff, planning and evaluating department activities
- Coached, counseled, and disciplined employees to enhance team performance and adherence to company policies
- Maintain staff by recruiting, selecting, orienting, and training
- Visit all stores to make sure proper protocol is being followed
- Maintained quality service by enforcing standards and resolving customer service issues
- Facilitated monthly auctions to sell inventory, increasing revenue for the department
- Daily deposits and dealings with Brinks Truck and associates.
Education
Certificate - Hoarding Disorder in Older Adults
Boston University
Boston, MA07-2025
Certificate - Certified Hoarding Specialist
Boston University
Boston, MA02-2024
High School -
Berlin High School
Berlin, NH01-1998
Skills
- Client advocacy
- Crisis management
- Client communication
- Client support
- Record keeping
- Confidentiality standards
- Stakeholder engagement
- Motivational interviewing
- Written communication
- Cross-cultural communication
- Fluent in English
- Fluent in Portuguese
- Team collaboration
- Team building
- Results driven
- Pressure management
- Empathetic listener
Leadership Experience
- Delegating and finding the strengths of other team members
- Motivating and inspiring everyone to do their best work.
- Maintaining morale and workplace harmony.
- Communicating goals so everyone understands them and their role in achieving them.
- Developing personal growth opportunities
- Planning, monitoring, and appraising great job results
Timeline
Case Manager
Pine Street Inn
05.2021 - 08.2025
Tax Preparer 3/Manager
Jackson Hewitt
02.2019 - 05.2021
Cashier
Thompsons Wine and Spirit
02.2018 - 01.2019
District Manager
Public Storage
08.2014 - 01.2018
Certificate - Hoarding Disorder in Older Adults
Boston University
Certificate - Certified Hoarding Specialist
Boston University
High School -
Berlin High School