ANGELA HARGROVE
Plymouth
Summary
Highly organized and detail-oriented Healthcare Professional with a strong background in treatment plans, scheduling, insurance processing, supporting clinical teams, and ensuring efficient workflows.
Overview
13
13
years of professional experience
Work History
Treatment Coordinator
Lane Oral Surgery
Plymouth
08.2020 - Current
- Schedule consultations, surgeries, and follow-up appointments.
- Help the patient navigate their concerns, such as insurance, payment, or scheduling conflicts.
- Maintain an extensive knowledge of office policies and procedures while prioritizing the patient's health.
- Prepare Treatment Plans and financial estimates for patients. Coordinate with third-party financing providers if applicable.
Administrative Assistant
Oral Surgery South
Norwell
09.2019 - 08.2020
- Assist the doctor in helping patients to understand and accept the recommended treatment and subsequently coordinate the treatment plan to work for both the patient and the dental office.
- Help the patient navigate their concerns, such as insurance, payment, or scheduling conflicts.
- Maintain an extensive knowledge of office policies and procedures while prioritizing the patient's health.
- Responsible for calls related to scheduling appointments and general questions related to oral surgery.
- Ensuring all patient charts are accurate and updated.
Administrative Assistant
Weymouth Oral Surgery
Weymouth
03.2017 - 08.2019
- Responsible for calls related to scheduling appointments and general questions related to oral surgery.
- Ensuring all patient charts are accurate and updated.
- Maintain an understanding of patient insurance coverage to estimate collections and payments.
- Communicate with referring dentist to assure patient charts are complete prior and post appointment.
- Act as point of contact between referring dentists and office surgeon.
- Comply with office policies, procedures, safety, OSHA, HIPPA, and MA Dental Board guidelines.
Medical Secretary
Steward Medical Group
Whitman
06.2014 - 03.2017
- Responsible for day-to-day operations in office including patient flow.
- Establishing strong relationships with referring doctors and staff through marketing efforts.
- Scheduling effectively, efficiently and with high case acceptance to meet production goals.
- Accurately verifying insurance usage, benefits and explaining estimated coverage to patients.
- Accurate collection and posting of payments received from insurance and patients.
- Proficient use of computers and commonly used practice management software.
Surgical Assistant
Mayflower Oral and Maxillofacial Surgery
Raynham
03.2012 - 06.2014
Education
B.A. - Human Resource Management
Southern New Hampshire University
Manchester, NHAssociates Degree - Liberal Arts
Bristol Community College
Fall River, MASkills
- Treatment planning
- Patient scheduling
- Financial estimation
- Customer relationship management
- Office administration
- Practice management software
- Effective communication
- Problem solving
- Attention to detail
- Conflict resolution
- Time management
- HIPAA compliance
- Dental insurance expertise
- Verbal and written communication
Timeline
Treatment Coordinator
Lane Oral Surgery
08.2020 - Current
Administrative Assistant
Oral Surgery South
09.2019 - 08.2020
Administrative Assistant
Weymouth Oral Surgery
03.2017 - 08.2019
Medical Secretary
Steward Medical Group
06.2014 - 03.2017
Surgical Assistant
Mayflower Oral and Maxillofacial Surgery
03.2012 - 06.2014
B.A. - Human Resource Management
Southern New Hampshire University
Associates Degree - Liberal Arts
Bristol Community College
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