Angela Jackson
Fitchburg
Summary
Proficient and caring nursing team member offering over [Number] years of patient-facing experience. Addresses patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.
Overview
21
21
years of professional experience
Work History
Medical Records Director
Life Care Center
04.2024 - Current
- Oversaw secure transfer of patient records to other health care providers to support requests and authorizations.
- Evaluated requests for information and maintained and tracked releases to comply with federal and state laws.
- Developed and implemented record storage and retrieval system to comply with record retention laws and maintain accessibility.
- Reviewed open and closed records to comply with medical record documentation policies and reported findings to nursing services director.
- Liaised with nursing staff to discuss medical records and budget issues.
- Created and maintained safeguards against unauthorized access and use of computer-based medical records.
- Abstracted information from records as authorized or requested by insurance companies and other third-party payers.
- Ensured compliance with HIPAA regulations by regularly auditing and updating policies and procedures regarding patient information security.
- Cultivated strong relationships with other departments to facilitate timely exchange of vital health information for optimal patient care outcomes.
- Served as the primary point of contact for external agencies during audits, demonstrating compliance with all relevant regulations pertaining to medical records management.
- Spearheaded initiatives aimed at improving data accuracy, leading to more informed clinical decision-making processes among healthcare providers.
- Improved patient privacy by streamlining the medical records system and implementing strict access controls.
- Developed effective document retention policies to maintain proper storage and disposal of sensitive patient information in accordance with regulatory requirements.
- Collaborated with IT personnel to address technical issues impacting the performance and reliability of the EHR system, minimizing downtime and productivity loss.
- Managed a team of medical records staff, promoting teamwork and consistently meeting departmental goals.
- Implemented process improvements that increased efficiency in retrieving and processing medical records requests from authorized parties such as insurance companies or legal firms.
- Balanced budgetary constraints while maintaining high-quality services through strategic resource allocation decisions within the Medical Records Department.
- Optimized workflow processes within the department, resulting in reduced wait times for patients requesting copies of their medical records.
- Championed patient advocacy initiatives by ensuring accurate and timely release of information in response to authorized requests, upholding patients'' rights to access their personal health data.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Communicated with patients, ensuring that medical information was kept private.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
Licensed Practical Nurse
Life Care Center
05.2004 - Current
- Improved patient outcomes by administering medications, monitoring vital signs, and documenting relevant information.
- Cared for wounds, provided treatments, and assisted with procedures.
- Assisted with admissions, appointments, transfers, and discharges.
- Collaborated with interdisciplinary healthcare teams to ensure continuous quality improvement in patient care delivery.
- Documented accurate and complete patient information to address patient problems and expected outcomes.
- Demonstrated excellent technical skills in wound dressing changes, IV therapy administration, catheter insertion, and other routine nursing procedures.
- Managed patient care through closely monitoring respiration, blood pressure, and blood glucose levels.
- Facilitated efficient communication between patients, families, and healthcare providers to promote continuity of care across settings.
- Managed time-sensitive tasks effectively under pressure while maintaining composure during critical situations or emergencies.
- Obtained patient vital signs and input/output measurements from inpatients.
- Performed routine evaluations of each patient's status, needs, and preferences.
- Adapted quickly to changing patient needs, adjusting care plans accordingly to ensure optimal outcomes in diverse clinical scenarios.
- Administered controlled narcotics, inserted IVs, and performed catheterizations.
- Comforted and counseled patients and families throughout care process.
- Provided compassionate palliative care for terminally ill patients while supporting their emotional needs during end-of-life stages.
- Mentored new nursing staff to enhance professional development opportunities within the team dynamic.
- Collaborated with interdisciplinary team of healthcare and social service providers to address patients' needs through effective intervention and care planning.
- Educated patients and families on health promotion, disease prevention, and self-care management strategies.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Gathered lab specimens, ordered testing, and interpreted results to diagnose patients.
- Used aseptic techniques to provide sterilized wound care and dressing applications.
- Maintained a safe and therapeutic environment for patients through effective risk assessment and crisis intervention strategies.
- Delivered updates in patient status to charge nurse, recording changes in medical records.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted physicians with diagnostic testing and procedural support for optimal treatment decisions.
- Delivered culturally competent care that respected diverse patient populations'' unique values, beliefs, and traditions.
- Ensured regulatory compliance by adhering to infection control protocols and maintaining accurate documentation of patient data.
- Increased patient satisfaction scores by consistently delivering high-quality nursing care tailored to individual needs and preferences.
- Educated patients and caregivers on medical diagnoses, treatment options, chronic disease self-management and wound management.
- Answered incoming phone calls from patients to provide basic assistance and triage medical concerns.
- Promoted a culture of teamwork through active participation in unit meetings, performance improvement initiatives, and collaborative problem-solving efforts.
- Minimized staff and patient infection risk by cleaning and disinfecting equipment instruments.
- Enhanced patient care by performing comprehensive assessments and developing individualized care plans.
- Streamlined nursing processes by implementing evidence-based practices that improved clinical workflow efficiency.
- Reduced hospital readmissions by providing thorough discharge planning and follow-up care coordination.
- Contributed to organizational success by participating in accreditation surveys, quality assurance programs, and ongoing staff education activities.
- Administered medications to ensure adherence to treatment plans, improving health outcomes.
- Monitored patient reactions to medications and treatments, quickly addressing adverse reactions.
- Coordinated with pharmacy staff to ensure accurate medication dispensing, minimizing errors.
- Collaborated with interdisciplinary healthcare teams to develop comprehensive care plans, optimizing patient outcomes.
- Participated in community health programs, extending care beyond clinical setting and improving public health awareness.
- Led training sessions for new LPNs and nursing assistants, improving team competency and patient care standards.
- Assisted in minor surgical procedures, enhancing patient comfort and supporting surgical team efficiency.
- Advocated for patients' needs and preferences with healthcare providers, fostering patient-centered care.
- Maintained meticulous records of patient care, treatments, and progress, ensuring continuity of care.
- Contributed to quality improvement initiatives by providing feedback on care processes and patient experiences.
- Supported patients and families through education on home care procedures, enhancing post-discharge outcomes.
- Streamlined medication administration processes, reducing wait times and increasing patient compliance.
- Conducted regular patient assessments to identify changes in health status, enabling timely interventions.
- Improved patient satisfaction with empathetic communication and timely response to needs.
- Delivered wound care and managed dressings, preventing infections and promoting healing.
- Assisted in management of patient flow in busy settings, reducing wait times and improving efficiency.
- Developed patient care plans to address individual needs, promoting faster recovery.
- Facilitated patient education on disease management and prevention, empowering individuals towards healthier lifestyles.
- Enhanced patient recovery by providing compassionate care and closely monitoring vital signs.
- Collaborated with interdisciplinary healthcare team members to develop individualized care plans for patients.
- Implemented infection control protocols, significantly reducing incidence of hospital-acquired infections.
- Administered medications and injections to patients.
- Monitored patient health conditions to report changes to assigned physician.
- Assessed patients' temperature, pulse, and blood pressure and recorded in electronic medical records.
- Reviewed patient history to verify conditions and current medications.
- Delivered emotional support to patients and families during challenging times.
- Responded to patient requests with appropriate clinical and personal assistance.
- Provided patient education on health care issues and prescribed medications.
- Evaluated patient histories, complaints, and current symptoms.
- Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
- Clearly and thoroughly explained diagnoses, treatment options and procedures to patients and loved ones, checking in to verify understanding.
- Helped patients complete bathing, dressing and eating.
- Took samples to complete diagnostic and routine assessment tests.
- Helped long-term care residents with bathing, dressing, feeding, and other daily living activities.
- Developed and implemented individualized patient care plans.
- Coordinated patient transfers to other facilities.
- Provided diagnosis information, treatment possibilities, disease management tips and wound care advice to patients, loved ones and caregivers.
- Supported diagnoses by taking blood samples from patients for laboratory testing.
- Managed various general office duties such as answering multiple telephone lines, completing insurance forms, and mailing monthly invoice statements to patients.
- Protected patients and healthcare team members from infection by sterilizing equipment and reusable supplies.
- Circulated assigned floor to measure and record patients' fluid and food levels, implementing measures to promote healthy intake and output as necessary.
CNA
Life Care Center
05.2004 - 09.2010
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Reduced patient stress levels through effective communication and active listening skills.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Conducted routine safety checks on equipment, promptly reporting any malfunctions or safety concerns to appropriate personnel.
- Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
- Facilitated smooth patient transitions from hospital settings to home or long-term care facilities, ensuring continuity of care throughout the process.
- Conducted basic physical assessments on new admissions to gather baseline data for nursing staff evaluation.
- Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
- Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
- Contributed to successful discharge planning through coordination with social services and rehabilitation facilities.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Facilitated personal hygiene management, feeding and ambulation.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Supported needs of [Number]+ residents under long-term care.
- Transported patients between rooms and appointments or testing locations.
- Upheld infection control and prevention policies across different patient-facing areas.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Followed directions of licensed nurses to administer medications and treatments.
- Delivered high-quality care to [Type] patients in hospital facility.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
Education
Certificate - Practical Nursing
Mount Wachusett Community College
Gardner, MA05.2010
Associates of Education - Education
Fisher College
Fitchburg, MA09.1999
Skills
- Medical coding certification
- Clinical documentation
- HIPAA
- Records analysis
- Department oversight
- Information security
- Privacy regulations
- Records administration
- Information compilation
Timeline
Medical Records Director
Life Care Center
04.2024 - Current
Licensed Practical Nurse
Life Care Center
05.2004 - Current
CNA
Life Care Center
05.2004 - 09.2010
Certificate - Practical Nursing
Mount Wachusett Community College
Associates of Education - Education
Fisher College
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