Angela Mazza
Boston
Summary
Resourceful professional with a strong background in product analysis and cross-functional project support in fast-paced environments. Ready to drive impactful results through proficiency in data analysis, quality assurance, and documentation. Experienced in conducting product and market research and supporting strategic planning for informed decision-making. Demonstrates a strong focus on team and cross-functional collaboration, consistently delivering reliable outcomes. Recognized for analytical skills, warm collaborative style, problem-solving abilities, and effective communication. Skilled in training and supporting team members to enhance overall operational efficiency.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Product Information Analyst
McMaster-Carr Supply Co.
05.2022 - 01.2024
- Oversaw and streamlined product data management, ensuring accuracy, consistency, and alignment across the entire 600,000+ product catalog
- Developed a deep understanding of complex product categories, such as Electrical Relays, Terminals and Pressure Switches, to provide clear and actionable guidance in project plans
- Led weekly office hours and team meeting project introductions, addressing questions from generalists and coaching them on executing tasks effectively
Product Information Trainer & Facilitator
McMaster-Carr Supply Co.
09.2020 - 05.2022
- Created and led training for new hires to improve skills in data entry, decision-making, and overall job performance
- Trained 30 new employees and acted as a mentor post-training
- Ran workshops and gave ongoing feedback to help the team perform better and adapt to different learning needs
Product Information Generalist
McMaster-Carr Supply Co.
11.2019 - 09.2020
- Collected and organized product information, ensuring data integrity across catalog
- Collaborated with suppliers to gather and understand technical products, with the end goal of translating complex ideas into common language for all different types of customers
- Reviewed product data for accuracy and completeness
Text Contact Center Representative
McMaster-Carr Supply Co.
11.2018 - 11.2019
- Provided exceptional customer support through text communication, addressing inquiries and issues
- Maintained accurate records of customer interactions and product-related queries
- Provided detailed information about the company's extensive catalog of industrial products
Senior Data Operations Associate
Grubhub
05.2018 - 11.2018
- Oversaw data integrity and operational efficiency within the data operations team
- Trained junior team members on best practices for data management
- Addressed and resolved data-related issues, ensuring that any discrepancies are corrected promptly
Data Operations Associate
Grubhub
10.2016 - 05.2018
- Collected and entered data related to restaurant menus, ensuring functionality and readability for customers
- Conducted regular checks on data to identify errors or inconsistencies and working to resolve them
- Managed a 50+ person overnight workforce to complete a 6-week content migration project
Education
Bachelor of Arts - English Language and Literature
University of Iowa
Iowa City, IA01.2014
Skills
- Product Data Management
- Quality Control
- Training and Development
- Cross-Functional Collaboration
- Attention to Detail
- Customer Support
Certification
Northwestern University - UX/UI Design Certificate
Interests
I enjoy hiking, reading and painting. These activities help me recharge and stay connected to myself and the world around me.
Timeline
Product Information Analyst
McMaster-Carr Supply Co.
05.2022 - 01.2024
Product Information Trainer & Facilitator
McMaster-Carr Supply Co.
09.2020 - 05.2022
Product Information Generalist
McMaster-Carr Supply Co.
11.2019 - 09.2020
Text Contact Center Representative
McMaster-Carr Supply Co.
11.2018 - 11.2019
Senior Data Operations Associate
Grubhub
05.2018 - 11.2018
Data Operations Associate
Grubhub
10.2016 - 05.2018
Northwestern University - UX/UI Design Certificate
Bachelor of Arts - English Language and Literature
University of Iowa
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