Angela Rrapi
Boston
Summary
Proven customer service expert with a strong work ethic, honed at Springhouse Senior Living and various diners. Excelled in guest accommodations and effective problem-solving, significantly enhancing resident satisfaction. Skilled in multitasking and proactive in addressing needs, ensuring seamless operations and superior guest experiences.
Overview
5
5
years of professional experience
Work History
Concierge
Springhouse Senior Living
05.2021 - Current
Greeting the guest during entry. Picking up phone calls either from residents or outside callers. Making menus for lunch and dinner. Assisting to residents needs and wants. Making sure to asses them properly, they may need maintenance, nurse, housekeeping and my assistance with contacting them.
Host
Rox Diner
09.2019 - 03.2020
Greeting guest once they come in. Seating them out their table making sure utensils and menus are handed out. Making sure to clean off tables when guest have left.
Host
Grateful Diner
09.2019 - 03.2020
Greeting guest once they come in. Seating them out their table making sure utensils and menus are handed out. Making sure to clean off tables when guest have left.
Education
No Degree - Physical Therapy
Umass Boston
Dorchester 06-2025
High School Diploma -
Another Cpurse To College
Hyde Park, MA06-2021
Skills
- Customer service
- Highly adaptable
- Strong work ethic
- Effective problem solving
- Excellent multitasking
- Proactive attitude
Accomplishments
I was nominated for employee of the quarter at Springhouse Senior living. They had put a picture of me on the wall in order to honor me. I was so thankful and very proud of myself for that accomplishment.
Languages
Albanian
Native or Bilingual
Spanish
Professional Working
Timeline
Concierge
Springhouse Senior Living
05.2021 - Current
Host
Rox Diner
09.2019 - 03.2020
Host
Grateful Diner
09.2019 - 03.2020
No Degree - Physical Therapy
Umass Boston
High School Diploma -
Another Cpurse To College
Similar Profiles
Marvin DavisMarvin Davis
Maintenance Assistant at Springhouse Assisted LivingMaintenance Assistant at Springhouse Assisted Living
Harold DeanHarold Dean
ADMINISTRATOR & AREA VICE PRESIDENT at YMP SENIOR LIVING & CRESTHAVEN SENIOR LIVINGADMINISTRATOR & AREA VICE PRESIDENT at YMP SENIOR LIVING & CRESTHAVEN SENIOR LIVING
Clara Thomas B.Clara Thomas B.
Human Resource/Business office Manager at Aspenwood Senior Living, A Division of Five Star Senior Living Inc.Human Resource/Business office Manager at Aspenwood Senior Living, A Division of Five Star Senior Living Inc.