Angelica Civilus
Jamaica Plain
Summary
Talented professional with several years of experience and successful career in management, planning, developing, and executing events and initiatives to achieve maximum potential. Creative and highly strategic with excellent leadership and client relations abilities. Professional and outgoing with success in building relationships and attracting new clients.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work History
VP; Branch Manager
JPMorgan Chase
701 Centre Street
03.2020 - Current
- Hired, trained, and mentored staff members to maximize productivity.
- Exceeded sales goals through upselling and cross-selling within existing client base as well as strategically attracting new business.
- Developed and maintained strong customer relationships to drive loyalty.
- Coordinated team meetings to align on goals and strategies.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Supported outside sales force in servicing and obtaining new business.
- Participated in community events to promote brand awareness.
- Managed community engagement initiatives and fostered positive relationships with members.
Education
Associate of Science - Management
New England College of Business And Finance
Boston , MA 09.2013 - 05.2015
Skills
- Customer relationship management
- Sales strategy development
- Team building
- Staff training
Languages
Spanish
Native/ Bilingual
Accomplishments
Recipient of prestigious award “Champion of Chase” 2022 and “Cornerstone Award” presented by Year Up Greater Boston 2024
Co-Chair Adelante BRG- New England
Adelante is an internal resource group empowering Hispanic and Latino employees to identify and pursue opportunities for career development and community involvement.
Timeline
VP; Branch Manager
JPMorgan Chase
03.2020 - Current
Associate of Science - Management
New England College of Business And Finance
09.2013 - 05.2015