Angelica Diaz
Chelsea
Summary
Assisted in managing store operations with emphasis on customer satisfaction and efficiency. Supported inventory management and staff supervision to maintain retail merchandise quality. Aided in developing training programs that improved team performance and productivity while managing labor costs. Conducted audits and analyzed sales data to enhance visual merchandising standards.
Spearheaded visual merchandising strategies to elevate brand presence and drive sales growth.
Assisted in communication with clients in both English and Spanish. Supported team members by providing bilingual resources. Facilitated understanding of materials through translation services.
Overview
7
7
years of professional experience
Work History
Full Time Lead of Kids and Baby
Gap Factory Store
10 Mystic View RD Everett Ma 02149
04.2024 - 10.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Store Manager
Charlotte Russe, Inc
Natick, MA
10.2023 - 05.2025
- Oversaw all aspects of store operations, including sales, customer service, inventory management, and staff supervision
- Managed a team of XX employees, providing training, coaching, and performance evaluations to ensure high levels of productivity and customer satisfaction
- Conducted regular store audits to assess visual merchandising standards and make necessary adjustments for optimal presentation
- Utilized POS systems to track sales data, monitor inventory levels, analyze trends, and generate reports for informed decision-making
- Conducted regular performance evaluations for staff members, providing constructive feedback and identifying areas for improvement
Assistant Manager
Claire's
Boston, MA
08.2022 - 08.2023
- Managed daily store operations at Claire's
- Collaborated with team to deliver superior customer service
- Led a team to exceed sales targets by 20% through strategic planning and training.
- Streamlined store operations to enhance efficiency and customer satisfaction.
- Developed long-term customer loyalty programs that increased repeat
Assistant Manager
MADRAG STORES
Braintree, MA
04.2019 - 08.2022
- Oversaw daily operations at Madrag
- Implemented cutting-edge efficiency strategies
- Boosted sales by a significant 15%
- Effectively addressed and resolved customer issues
- Monitored operational standards to ensure compliance and efficiency.
Education
High School Diploma -
East Boston High School
East Boston MaSkills
- Sales analysis
- Customer service
- Employee training
- Inventory management
- Recruiting and hiring
- Retail merchandise quality standards
- Store operations
- Microsoft Excel
- POS system management
- Fluent bilingualism
Timeline
Full Time Lead of Kids and Baby
Gap Factory Store
04.2024 - 10.2025
Store Manager
Charlotte Russe, Inc
10.2023 - 05.2025
Assistant Manager
Claire's
08.2022 - 08.2023
Assistant Manager
MADRAG STORES
04.2019 - 08.2022
High School Diploma -
East Boston High School