ANGELICA GONCALVES
Gather Health
Boston
11
years of professional experience
Assisted teams in understanding maintenance processes and procedures for effective time management and planning. Built solid relationships with patients and healthcare providers to facilitate high-quality care. Aimed to contribute skills to effectively support your team in fulfilling its objectives. Recognized by colleagues for innovative problem-solving, contributing to team success.
Work History
Event Security Supervisor
1 Year 10 Months- Monitored event premises to ensure safety and compliance with security protocols.
- Conducted thorough crowd management to maintain order and facilitate smooth event operations.
- Collaborated with law enforcement and emergency services during incident response situations.
- Trained and mentored junior security staff on best practices and emergency procedures.
- Scanned incoming and outgoing personnel and packages using hand-held wands and x-ray machinery to protect building, assets, and individuals.
- Managed incident reports and investigations, ensuring thorough documentation and adherence to company policies.
- Led post-event debriefs, evaluating security performance and suggesting enhancements for future operations.
Lead Patient Referral Coordinator
2 Years 10 Months- Coordinated patient referrals, ensuring timely communication between healthcare providers and patients.
- Streamlined referral processes, enhancing overall patient experience and reducing wait times.
- Managed electronic health records to maintain accurate patient information and referral tracking.
- Collaborated with multidisciplinary teams to facilitate seamless transitions of care for referred patients.
- Enhanced patient experience by coordinating timely and efficient referrals to specialists.
- Served as a liaison between patients, providers, and insurance companies during the referral process, addressing any concerns or questions that arose along the way.
Front Desk Operations-Supervisor
10 Months- Trained and supervised new front desk staff members, providing guidance and coaching as needed.
- Developed specific goals and plans to prioritize and accomplish daily work.
- Proactively addressed customer inquiries and complaints, resolving conflicts and promoting a positive customer experience.
Treatment Plan Coordinator
1 Year 2 Months- Used computer and job-related software to compile and record medical charts and reports.
- Determined insurance eligibility in accordance with patient's current plan coverage.
- Explained procedures, treatments, and tests to patients and their families.
- Completed documents, case histories, and forms, such as intake and insurance forms.
- Operated office equipment, such as voice mail messaging systems and used word processing, spreadsheet and other software applications to prepare reports, invoices, financial statements, letters, case histories, and medical records.
Referral Coordinator
3 Years 4 Months- Obtained authorization for referrals and diagnostic testing using proper documentation.
- Communicated with physicians and staff to gather information for referrals.
- Developed and implemented patient care plans in collaboration with other healthcare providers.
- Coordinated communication between patients, family members, medical staff, administrative staff, or regulatory agencies.
- Verified patient insurance coverage before scheduling appointments or providing treatment.
Transit Ambassador
2 Months- Greeted passengers, provided information and answer questions concerning fares, schedules, transfers and routing.
- Reported delays, mechanical problems, and emergencies to supervisors or dispatchers.
- Responsible for making necessary calls to transit officials or police department via phone and/or radio.
- Assist visually impaired passengers and wheelchair accessible passengers commute along the transit system.
Security Officer
1 Year 2 Months- Investigated suspicious activity or possessions to safeguard assets and protect employees and guests.
- Patrolled premises regularly to maintain order and establish security presence.
- Checked surveillance cameras to identify disruptions or unlawful acts.
- Prepared detailed reports of security incidents and investigations.
Customer Service Associate
2 Years- Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
- Met merchandising standards by keeping store stocked and products faced.
- Assisted customers with product selection to ensure customer satisfaction.
- Demonstrated product features and capabilities to potential buyers.
Education
High School Diploma
Skills
Bi-lingual
EPIC
Athena
Eaglesoft
Computer proficiency
CPR Certification
Crowd Management Certification
Adaptable and flexible
Verbal and written communication
Timeline
Event Security Supervisor
Windwalker Group
09.2024 - CurrentRead More
Lead Patient Referral Coordinator
Gather Health
09.2023 - CurrentRead More
Front Desk Operations-Supervisor
Cummins Family Dental
11.2022 - 09.2023Read More
Treatment Plan Coordinator
Cummins Family Dental
07.2022 - 09.2023Read More
Referral Coordinator
Whittier Street Health Center
03.2019 - 07.2022Read More
Transit Ambassador
Transit Ambassador MBTA Transit
10.2017 - 12.2017Read More
Security Officer
Allied Universal
10.2016 - 12.2017Read More
Customer Service Associate
Bed Bath & Beyond
07.2015 - 07.2017Read More
Charlestown High School
High School Diploma
Read More