Angelica Juarbe
Dorchester
Summary
Customer-focused Front Desk Member with expertise in issue resolution and enhancing member satisfaction. Strong communication and organizational skills drive effective team collaboration and address customer needs. Committed to upholding club values while delivering exceptional service and improving operational efficiency.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Member Services
Boys and Girls Club of Dorchester
Boston
09.2022 - Current
- Delivered excellent service in face-to-face and phone interactions.
- resolve customer issues through knowledgeable and friendly service, enhancing satisfaction.
- Identified customer needs promptly, ensuring effective solutions.
- Prioritized and organized tasks to meet service goals, ensuring timely and effective customer support.
- Processed membership applications and organized office materials, streamlining administrative workflows.
- Collaborated with team members to coordinate project efforts, successfully meeting objectives and deadlines.
- Monitored visitor registrations and volunteer activities at events.
Education
High School Diploma -
Penn Foster
Scranton, PA05-2026
Skills
- Customer service
- Office administration
- Data entry
- Multitasking
- Time management
- Planning
- Problem-solving
- Conflict resolution
- Effective communication
- Verbal communication
- Written communication
- Team collaboration
- Teamwork and collaboration
- Supervision and leadership
- Computer skills
- FLUENT IN [LANGUAGE]
- Written communication
Languages
Spanish
Professional
Certification
- CPR Certified
Timeline
Front Desk Member Services
Boys and Girls Club of Dorchester
09.2022 - Current
High School Diploma -
Penn Foster