Angelica Negron
Dracut
Summary
Reliable and compassionate human services professional with experience supporting children and families in social services settings. Skilled in client engagement, case support, and accurate documentation. Committed to maintaining professionalism, confidentiality, and a trauma-informed approach.
Overview
15
15
years of professional experience
Work History
Family Service Worker
Head Start Program
Lowell
02.2025 - Current
- Complete intake and needs assessments with each family, which may involve a broad range of areas including housing, finance & budgeting, employment, education, food& nutrition, school & daycare, legal issues, health, parenting, and daily living skills.
- Maintain the structure and policies of the program through orientation of participants by reviewing program rules, policies, and case management visits.
- Complete home visits with assigned families at least semi-annually
- Interview and evaluate clients to formulate Individualized Family Partnership Agreements based on Program requirements. Work closely with families to identify and build upon strengths and develop strategies to address barriers and concerns identified through the assessment process
- Establish, evaluate and monitor goals for clients linked to measurable outcomes. Work collaboratively with interdisciplinary team of collateral providers and partners to ensure coordination of services.
- Advocate on behalf of clients.
- Provide support, referrals, and guidance to parents for themselves and their children.
- Work closely with classroom staff to promote school readiness for assigned children and families
- Plan and facilitate Parent Committee meetings
- Recruit children and families to participate in the Early Learning Program or School Age, including children with diagnosed disabilities
- Monitor child attendance in accordance with attendance procedures and support families to maintain consistent attendance
- Gather and maintain child and family health and other documentation to comply with Head Start/EEC mandates
- Maintain accurate case records by documenting all services rendered including up to date case notes, telephone contact logs and referrals. Enter required data into the agency databases with reporting as required.
- Provide emergency response management to address any crises or safety issues that may arise.
Service Coordinator
The Key Program
Lawrence
05.2023 - 10.2024
- Utilize designated Level of Service Tool to evaluate appropriate referrals to step-down clients from residential to home placement.
- Oversee emergency placement to shelter/specialized care (respite pre-residential).
- Oversee step-down of youth from residential to home placement.
- Organize and lead Family Networks diversion teams.
- Make appropriate network and community service referrals.
- Coordinate services with specialized service managers.
- Facilitate Continuous Quality Improvement/outcome tools.
- Link DCF service plans and network provider treatment plans including coordination with foster care reviews, DCF clinical conferences, etc.
- Write up and record treatment plans for Family Networks families.
- Respond to crisis management needs of the area DCF office.
Payroll and Human Resources Associate (Hybrid)
Cafua Management
Methuen
11.2021 - 05.2023
- Created, organized, and maintained employee personnel files to keep sensitive data secure.
- Provided essential support to address individual HR needs of employees.
- Established and maintained trusted relationships around the organization to optimize business and employee experience.
- Reviewed and processed payroll-related actions to drive data accuracy and comply with company policy and federal and state regulations.
- Worked to create and manage more than 150 confidential personnel records.
- Submitted monthly, quarterly, and weekly reports to management for mandatory reporting.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Assisted with payroll preparation and entered data into cumulative payroll document.
Family Service Provider
SOUTH BAY COMMUNITY SERVICES
Lawrence
07.2015 - 11.2021
- Completed intake assessments on families to determine service needs.
- Implement necessary treatment plans while providing therapeutic mentoring.
- Establish and maintain close relationships with clinical staff members to utilize a team approach to treatment.
- Teach individuals coping strategies to manage stress and challenges.
- Strengthen families by enhancing problem solving, limit-setting, safety planning, communication, and skill building.
- Developed interesting and interactive learning methods tailored to help clients with individual needs.
School Age Lead Teacher
Community Day
Lawrence
06.2010 - 01.2015
- Cultivated strong relationships with students by listening carefully and offering positive reinforcement.
- Kept areas clean, neat, and inspection-ready always, maintaining strict compliance with EEC guidelines to keep products within tight tolerances.
- Assisted newly hired team members by explaining company procedures and safety requirements and delivered positive feedback upon job task completion.
- Participated in various staff events, which included workshops and development meetings.
- Implemented and oversaw activities centered on promoting learning and imaginative play.
- Communicated with parents or guardians about daily activities, behaviors and upcoming events.
Concierge
Lowell General Hospital
Lowell
- Provide great customer Ensure patients and visitors of the hospital have a pleasant experience.
- Greeted clients and provided personalized support to meet unique needs and promote brand loyalty.
- Mentored all new employees while also demonstrating the best methods for servicing patients and guests.
- Answered department telephone calls within 2 rings, using correct salutations and telephone etiquette.
Education
Master of Education (MEd) - Psychology
Cambridge College
Lawrence, MA01.2023
Bachelor of Arts - Criminal Justice/Psychology
University Massachusetts Lowell
Lowell, MA01.2017
Skills
- Case management and family support
- Empathy and trauma-informed care
- Background in psychology and child development
- Calm and effective in high-stress situations
- Strong verbal and written communication
- Adaptable to changing schedules and family needs
- Team-oriented with collaborative mindset
- Reliable time management and scheduling
- Support with interventions and crisis response
Timeline
Family Service Worker
Head Start Program
02.2025 - Current
Service Coordinator
The Key Program
05.2023 - 10.2024
Payroll and Human Resources Associate (Hybrid)
Cafua Management
11.2021 - 05.2023
Family Service Provider
SOUTH BAY COMMUNITY SERVICES
07.2015 - 11.2021
School Age Lead Teacher
Community Day
06.2010 - 01.2015
Concierge
Lowell General Hospital
Master of Education (MEd) - Psychology
Cambridge College
Bachelor of Arts - Criminal Justice/Psychology
University Massachusetts Lowell
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