Angelica Paulino
Lawrence
Summary
Skilled in healthcare customer service and adept at emotional support, I excelled at Rainbow Stores by enhancing customer satisfaction and service productivity. At HHA, I significantly improved patient well-being through personalized care. My reliability and commitment to food safety standards were demonstrated at Monogram Foods, showcasing my hard and soft skills in diverse environments.
Overview
2025
2025
years of professional experience
Work History
Customer Service
Rainbow Stores
- Provided exceptional customer service, resolving concerns promptly and professionally.
- Provided exceptional customer service by promptly resolving issues and complaints.
- Promoted quality customer service by executing follow up procedures.
- Developed strategic plans and increased production, productivity and customer service.
Home Health Aide
HHA
- Provided companionship and emotional support, engaging in meaningful conversations and activities to improve mental well-being.
- Implemented personalized care plans, addressing unique needs and preferences to enhance overall patient satisfaction.
- Utilized remote monitoring tools to track vital signs and report any abnormalities to healthcare professionals.
- Monitored and reported changes in patients' health conditions, collaborating with healthcare teams to adjust care plans.
Group Leader/food Prep.
Monogram Foods
06.2023 - Current
- Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
- Demonstrated punctuality and reliability in consistently arriving for scheduled shifts to meet service demands.
- Packaged and stored food products following proper handling and preservation methods.
Education
High School Diploma -
University Autónoma of Dominican Republic
San Francisco De Macorís Dominican Republic 07.2010
Skills
- Healthcare customer service
- Team training
- Customer service
- Production Assistance
Languages
Spanish
Native or Bilingual
Timeline
Group Leader/food Prep.
Monogram Foods
06.2023 - Current
Customer Service
Rainbow Stores
Home Health Aide
HHA
High School Diploma -
University Autónoma of Dominican Republic
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