Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Angelica Poisson

Yarmouth Port

Summary

Customer service professional with proven ability to enhance customer satisfaction and ensure compliance. Skilled in building strong client relationships and contributing to team success. Committed to delivering exceptional customer experiences through effective communication and problem-solving.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Associate Banker

JPMorgan Chase
Orleans
04.2024 - 03.2025
  • Assisted clients with account inquiries and banking services.
  • Processed customer transactions accurately and efficiently.
  • Maintained up-to-date knowledge of bank products and services.
  • Collaborated with team members to enhance customer satisfaction.
  • Educated clients on digital banking tools and resources.
  • Handled client complaints with professionalism and care.
  • Ensured compliance with bank policies and regulations consistently.
  • Conducted financial transactions such as deposits, withdrawals, transfers, loan payments and cashier checks.
  • Assisted in training new employees as needed.
  • Established strong relationships with customers to increase customer loyalty.
  • Assisted customers with account opening and maintenance.
  • Educated customers about the features and benefits of different types of banking products offered by the bank.
  • Monitored customer accounts for suspicious activities or potential fraud cases.
  • Ensured compliance with banking regulations and procedures in daily operations.
  • Provided customer service by attending to their inquiries and requests for information.
  • Participated in team meetings to discuss performance metrics and strategies for improvement.
  • Analyzed customer needs and provided appropriate financial solutions.
  • Helped customers understand and use mobile applications and online banking.
  • Completed daily cash balancing and operated ATMs.
  • Managed escalations with polite service, knowledgeable support and unsurpassed professionalism to satisfy needs and protect bank reputation.

Transportation Driver

Longs Airport Taxi and Transportation
South Yarmouth
11.2022 - 04.2024
  • Transported customers to airports, hospitals, and appointments, ensuring timely arrivals.
  • Managed 6-10 hour car rentals for various destinations, including leisure activities.
  • Executed out-of-state driving with adherence to safety regulations.
  • Demonstrated strong time management and organizational skills in daily operations.
  • Planned daily routes effectively to maximize efficiency and customer satisfaction.
  • Maintained high standards of vehicle cleanliness and presentation.
  • Prioritized customer service to enhance overall experience.
  • Communicated effectively with clients to address needs and preferences.

Tent Crew

Charles River Laboratories
Harwich
07.2022 - 11.2022
  • Extracted blood from horseshoe crabs in a medical tent, adhering to strict protocols.
  • Maintained cleanliness of workstations and surrounding areas to ensure safety and compliance.
  • Documented daily production and waste logs to track operational efficiency.
  • Demonstrated patience and attention to detail while performing repetitive tasks.
  • Managed time effectively during long shifts, ensuring optimal workflow.
  • Utilized strong communication skills to collaborate with team members.
  • Exhibited leadership by overseeing operations and guiding new staff.
  • Practiced active listening and attentiveness to enhance customer service interactions.

Dental Laboratory Technician

Mid cape dental laboratory
South Yarmouth
01.2022 - 07.2022
  • Executed crown glazing and staining, enhancing aesthetics of dental restorations.
  • Produced and colored false teeth to meet patient specifications.
  • Contributed to life-changing dental solutions, restoring patients' confidence through improved smiles.
  • Collaborated with team members to ensure efficiency in production processes.
  • Maintained meticulous attention to detail throughout assembly and quality control phases.
  • Demonstrated exceptional customer service skills while addressing patient needs.
  • Organized work tasks effectively to meet tight deadlines in a fast-paced environment.
  • Communicated clearly with colleagues to facilitate teamwork and project completion.

Education

GED -

Assabet Valley Regional Technical School
Marlborough, MA
01.2012

Skills

  • Customer service and support
  • Laboratory experience
  • Driving and vehicle maintenance
  • Assembly and logistics
  • Delivery driver expertise
  • Efficiency and productivity
  • Communication skills
  • Team collaboration
  • Leadership abilities
  • Time management strategies
  • Active and social listening
  • Attention to detail
  • Multitasking capabilities
  • Phone etiquette and professionalism
  • Workspace organization
  • Order and data entry
  • Production planning

Certification

Driver's License

Timeline

Associate Banker

JPMorgan Chase
04.2024 - 03.2025

Transportation Driver

Longs Airport Taxi and Transportation
11.2022 - 04.2024

Tent Crew

Charles River Laboratories
07.2022 - 11.2022

Dental Laboratory Technician

Mid cape dental laboratory
01.2022 - 07.2022

GED -

Assabet Valley Regional Technical School

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Angelica Poisson