Angelina Cancel
Boston
Overview
5
5
years of professional experience
Work History
Assistant General Manager
Temazcal Tequila Cantina
10.2025 - Current
- Analyzed customer feedback to identify areas for improvement in service delivery.
- Established rapport with regular customers through personalized service experiences, encouraging loyalty visits and positive word-of-mouth referrals from satisfied guests.
- Coordinated private events, working closely with clients to ensure their vision was executed flawlessly while maximizing profitability for the restaurant.
- Managed scheduling and staffing, ensuring optimal coverage during peak hours.
- Collaborated with kitchen staff to streamline food preparation processes, improving efficiency.
- Implemented cross-training initiatives among team members which increased flexibility in staffing and improved overall service delivery.
- Streamlined operations by implementing efficient staff scheduling, reducing labor costs while maintaining service quality.
Assistant General Manager
Tony C's Sports Bar and Grill
06.2023 - 10.2025
- Developed training programs for staff, enhancing team performance and service quality.
- Led daily operations to ensure seamless service and customer satisfaction.
- Implemented inventory management procedures, reducing waste and optimizing stock levels.
- Coordinated special events and promotions, increasing customer engagement and sales revenue.
- Mentored junior managers, fostering professional growth and leadership skills within the team.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
Service Manager
Temazcal Tequila Cantina
06.2021 - 12.2023
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Planned and coordinated special events to boost customer numbers and profits.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Created detailed reports on weekly and monthly revenues and expenses.
- Analyzed weekly inventory reporting to identify and correct errors, plan workflows, and meet ordering requirements.
- Managed and maintained adequate quantities of inventory to support manufacturing and sales demands.
- Managed accounts payable, accounts receivable and payroll.
- Optimized profits by controlling food, beverage and labor costs.
Supervisor
Legends TD Garden
01.2022 - 07.2023
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Established good customer relations and excellent service to build and retain loyal customers.
- Oversaw restaurant maintenance and cleanliness, assigning tasks to individual team members in alignment with operational and customer needs.
- Worked in cooperation with front and back of house staff to ensure smooth operations.
Education
Associate of Science - Hospitality Administration And Management
Massachusetts Bay Community College
Wellesley Hills, MA05-2022
Skills
- Customer Relationship Management (CRM)
- Event Planning
- Orientation/Onboarding
- Community Involvement
- Compliance
- Training
- Organization
- Communication (Written and Oral)
Timeline
Assistant General Manager
Temazcal Tequila Cantina
10.2025 - Current
Assistant General Manager
Tony C's Sports Bar and Grill
06.2023 - 10.2025
Supervisor
Legends TD Garden
01.2022 - 07.2023
Service Manager
Temazcal Tequila Cantina
06.2021 - 12.2023
Associate of Science - Hospitality Administration And Management
Massachusetts Bay Community College