Angelina Ferrara
Boston
Summary
Dynamic Pharmacy Technician with proven expertise at CVS Pharmacy in medication dispensing and insurance billing. Adept at enhancing workflow and resolving customer issues, while maintaining strict adherence to HIPAA regulations. Strong problem-solving skills and a commitment to patient confidentiality ensure exceptional service and operational efficiency. As well as years of experience in a nursing home and dealing one on one with dementia patients.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
CVS Pharmacy
08.2024 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Entered and processed patients' prescriptions into internal system.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
Cashier Team Lead
Dunkin' Donuts
09.2017 - 07.2024
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.
- Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
Activities Coordinator (Dementia Specialist)
Grove Manor Nursing Home
07.2019 - 08.2021
- Coordinated, planned, developed and implemented activities designed to enrich lives of assisted living residents.
- Enhanced participant engagement by incorporating creative activities and events into the daily schedule.
- Organized diverse activities, addressing various interests and promoting social interaction among participants.
- Encouraged, supported and assisted residents with activities and documented activity attendance and degree of involvement.
- Maintained and ordered supplies for activities.
Dietary Aide
Grove Manor Nursing Home
07.2017 - 08.2021
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Followed all food safety regulations while preparing meals for patients.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Maintained strict adherence to HIPAA regulations when handling patient information, protecting confidentiality at all times.
Education
Clinical Medical Assistant -
Millennium Training Institute
Dorchester, MA06.2025
Highschool Diploma -
Braintree High School
Braintree, MA06.2020
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Insurance billing
- Answering customer questions
- Medication dispensing
- Supply restocking
- Pharmacy ethics
- Pharmacy and customer records management
- Drug inventory control
- Labeling accuracy
- Pharmaceutical calculations
- Interpreting and processing medication orders
- Processing payments
- Healthcare regulations
- Order verification
- Drug interaction awareness
- Resolving customer issues
Certification
- First Aid/CPR/AED Certification – Red Cross. March 2027
- Immunization Specialist – APhA March 2028
- Pharmacy Technician – CVS Health July 2027
Timeline
Pharmacy Technician
CVS Pharmacy
08.2024 - Current
Activities Coordinator (Dementia Specialist)
Grove Manor Nursing Home
07.2019 - 08.2021
Cashier Team Lead
Dunkin' Donuts
09.2017 - 07.2024
Dietary Aide
Grove Manor Nursing Home
07.2017 - 08.2021
Clinical Medical Assistant -
Millennium Training Institute
Highschool Diploma -
Braintree High School
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