Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Angelise Rosales

Boston

Summary

Skilled administrative and customer service team member with in-depth understanding of medical standards and customer service. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Results-driven service professional prepared to excel in coordinating and optimizing service operations. Experienced in managing schedules, handling customer inquiries, and ensuring seamless communication between teams. Strong focus on collaboration, adaptability, and achieving goals. Skilled in problem-solving, multitasking, and maintaining high standards in fast-paced environment. Known for reliability and ability to thrive under changing needs.

Overview

11
11
years of professional experience

Work History

Patient Service Coordinator II

Massachusetts General Hospital
07.2025 - Current


  • Provide front-line support by answering and triaging high-volume patient calls, ensuring timely and accurate communication between patients, physicians, and clinical staff.
  • Schedule, confirm, and manage patient appointments in EPIC, maintaining accuracy and efficiency in scheduling workflows.
  • Support daily practice operations with administrative functions including check-in, check-out, prior authorizations, prescription refills, and mail/fax distribution.
  • Maintain strict confidentiality of patient information while delivering exceptional customer service and professionalism.
  • Initiate and manage Clinical Messages via EPIC to relay critical patient information to care teams.
  • Assist providers with routine inquiries and facilitate smooth clinical workflow through effective communication and organizational skills.
  • Handle complex scheduling needs across multiple specialties, including provider schedule adjustments.

Security Officer

Boston Properties
01.2019 - Current
  • Secures premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry.
  • Checking in visitors upon arrival and making sure they're given the appropriate visitors badge.
  • Observing for signs of crime or disorder and investigate disturbances.
  • Report in detail any suspicious incidents.
  • Manage employee entrances and prevent anyone from coming in without a scan or visitors badge.


Medical Administrative Assistant

Mass Eye And Ear
12.2022 - 07.2025
  • Perform administrative front desk duties with the highest level of customer service, including but not limited to greeting patients and families, checking patients in and out for services, collecting copayments, and ensuring proper referrals and authorizations/financial clearance in place for scheduled services.
  • Collect and verify accurate information from patients, prioritizing and communicating to clinical staff as needed.
  • At end of visit, ensure proper follow-up services are scheduled and check out, and help provide patients with any post-appointment information or instructions requested by the physician and services team. Print and hand patient after visit summary report after scheduling follow-up visits, tests, and surgeries.
  • If instructed to support one particular provider or set of providers in the office, coordinate physician clinic schedules with their academic and personal schedules; this may include managing clinic sessions, surgical block time, on-call duties, meetings, travel, and other commitments.
  • Obtain or prepare medical records in advance; ensure that all documents, including internal and external records, are in order and incorporated into electronic patient record in a timely fashion. If any item is missing prior to day of appointment, contact patient to obtain.
  • Help to triage incoming questions from patients via phone and fax; seek guidance from provider, clinical staff or Practice Manager as appropriate. This includes daily monitoring of incoming messages in the electronic medical record system; timely response is expected. Also assist with sending communications out to referring providers and patients as necessary (for example, prior visit notes to referring providers).
  • Provide support to other colleagues in the office; help to cover and fill in as needed if other staff members are out of office, per instruction from Practice Manager.
  • Close out copayment collection/cash drawer at end of day, per office protocol.
  • Work with low vision vendors to place orders for patient's and office.
  • Verify patients' insurance and billing information.
  • Process provider referrals and authorizations as needed.

Hostess

Smith And Wollensky Steak House
09.2017 - 12.2018
  • Guide guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
  • Provide friendly and attentive service.
  • Answer telephone calls and respond to inquiries.
  • Assign patrons to tables suitable for their needs and according to rotation.

Receptionist

Pyara Aveda Spa & Salon
12.2014 - 09.2017
  • Greet clients and guests as they arrive.
  • Provide clients with information on salon's services and offers.
  • Take payments against services rendered.
  • Take part in marketing activities designed to increase service sales.

Hostess

Legal Sea Foods
08.2014 - 11.2014
  • Monitored dining room to provide an accurate, updated floor plan and cover count.
  • Maintained contact with kitchen, management, serving staff, to ensure dining details were handled.
  • Took and prepared take-out orders.
  • Offered appropriate seating arrangements.

Education

High School Diploma -

Chelsea High School
05.2014

Skills

  • Multi-Line Phone Operations
  • HIPAA Compliance
  • EPIC Systems
  • Customer Service
  • Office Management
  • Problem Resolution
  • Exceptional Communication Skills
  • Technology Savvy
  • Thrives in fast-paced environment
  • Telephone communication
  • Accurate recordkeeping

Languages

Spanish
Native or Bilingual

Timeline

Patient Service Coordinator II

Massachusetts General Hospital
07.2025 - Current

Medical Administrative Assistant

Mass Eye And Ear
12.2022 - 07.2025

Security Officer

Boston Properties
01.2019 - Current

Hostess

Smith And Wollensky Steak House
09.2017 - 12.2018

Receptionist

Pyara Aveda Spa & Salon
12.2014 - 09.2017

Hostess

Legal Sea Foods
08.2014 - 11.2014

High School Diploma -

Chelsea High School

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