Angelyna Bahls
Lowell
Summary
Experienced in customers service roles, demonstrating strong multitasking, time management, and interpersonal skills. Excels in fast-paced environments, ensuring high-quality customer interactions and proficient use of technology for task management. Eager to leverage adaptability and problem-solving skills in a dynamic team setting.
Overview
3
3
years of professional experience
Work History
Barista
The Coffee Mill Emporium
06.2022 - Current
- Delivered outstanding customer service, promptly addressing and resolving inquiries to ensure a positive experience.
- Earned the trust of the owner to independently manage and close the shop, demonstrating reliability and a strong work ethic.
- Trained new baristas on coffee-making techniques, customer service standards, and operational procedures, showcasing reliability and leadership.
- Developed and maintained relationships with regular customers, recognizing preferences, and anticipating needs.
- Efficiently worked through rushes happening throughout the day demonstrating ability to work under pressure with accuracy.
Customer Service Representative
Walgreens
03.2022 - 09.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Ability to de-escalate situations by listening to the customer and coming up with a solution of compromise.
- Capability to work independently and as part of a team, as needed.
Education
Psychology
Boston University
Boston, MA05-2026
Skills
- Multitasking Abilities
- Teamwork and collaboration
- Organizational skills
- Public speaking
- Google Workspace
- Project planning
- Time management
- Microsoft Office
Timeline
Barista
The Coffee Mill Emporium
06.2022 - Current
Customer Service Representative
Walgreens
03.2022 - 09.2022
Psychology
Boston University
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