Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Anh Nguyen

Quincy

Summary

Dynamic and dedicated server with exceptional customer service skills. Proven ability to enhance guest engagement and satisfaction through personalized service and effective complaint resolution. Strong work ethic and teamwork contribute to high-volume dining success, ensuring memorable experiences for all patrons.

Overview

6
6
years of professional experience

Work History

Server

Fuji At WoC
07.2024 - Current
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.

Bartender/Server

Basho Japanese Brasserie
01.2023 - 07.2025
  • Served high customer volumes during special events, nights, and weekends.
  • Prepare and serve alcoholic and non-alcoholic beverages to customers
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Kept bar presentable and well-stocked to meet customer needs.

Server

Bonchon Chicken
01.2022 - 07.2022
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Server

THE HOT SPOT RESTAURANT
01.2020 - 12.2021
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Kitchen Staff Member

Zero Degrees Bubble Tea
05.2019 - 07.2021
  • Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Made food according to standard recipes with requested changes for customer satisfaction.

Education

Bachelor of Science - Engineering

Northeastern University
Boston, MA
06-2026

Skills

  • Exceptional customer service
  • Strong work ethic
  • Guest engagement
  • Customer service
  • Safe food handling
  • High volume dining
  • Team collaboration

Languages

English
Native or Bilingual
Vietnamese
Native or Bilingual

Timeline

Server

Fuji At WoC
07.2024 - Current

Bartender/Server

Basho Japanese Brasserie
01.2023 - 07.2025

Server

Bonchon Chicken
01.2022 - 07.2022

Server

THE HOT SPOT RESTAURANT
01.2020 - 12.2021

Kitchen Staff Member

Zero Degrees Bubble Tea
05.2019 - 07.2021

Bachelor of Science - Engineering

Northeastern University

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Anh Nguyen