ANIELA GALLAGHER
Yarmouth Port
Summary
Seeking to apply and elevate my customer service skills in a high-end, guest-focused environment. Friendly, polished, and detail-oriented, I thrive in fast-paced settings and work seamlessly with others to ensure every guest has an exceptional experience.
Overview
4
4
years of professional experience
Work History
Customer Service Associate
Cuffy’s of Cape Cod, West Dennis
West Dennis
03.2023 - Current
- Provide personalized service by identifying customer needs, recommending products, and resolving complaints to ensure positive experiences.
- Manage high call volume with exceptional time management and communication skills, minimizing wait times for customers.
- Manage phone orders by selecting inventory, packaging shipments, and tracking all orders to ensure accuracy and on-time delivery.
- Carefully manage POS system transactions involving credit, cash, exchanges, returns, and refunds.
- Keep inventory organized and maintain clear, consistent product displays.
- Support team operations in a high-traffic environment while maintaining a professional and positive attitude.
- Train new associates on customer service protocols and company policies.
Customer Service Associate
Peterson’s Market, Yarmouth Port
Yarmouth Port
06.2022 - 08.2022
- Priced and organized merchandise to keep products clearly labeled and easy to find.
- Delivered friendly, efficient customer service in a fast-paced retail environment, ensuring a positive experience for all customers.
- Worked with team members to complete busy tasks efficiently.
Education
Bachelor of Arts - Business
University of South Carolina
Columbia, SC05.2029
High School Diploma -
Saint John Paul II School
Hyannis, MA06.2025
Skills
- Customer service
- Problem resolution
- Calm and professional under pressure
- Relationship building
- Team collaboration
- Understanding customer needs
- POS system operation
Timeline
Customer Service Associate
Cuffy’s of Cape Cod, West Dennis
03.2023 - Current
Customer Service Associate
Peterson’s Market, Yarmouth Port
06.2022 - 08.2022
Bachelor of Arts - Business
University of South Carolina
High School Diploma -
Saint John Paul II School
Leadership
- Captain of St. John Paul II School Women’s Varsity Soccer Team, 2023–2025
- Captain of St. John Paul II School Varsity Winter Track Team, 2023–2025
- National Honors Society
- Reach Out Leader
- Honors Leadership Studies
Awards
- Honorable Mention, National Spanish Exam
- Scholastic Art and Writing Award from The School of the Museum of Fine Arts at Tufts University