Aniss Bouchama

• Lead and optimize project delivery for IT functions enclosing all IT services for the Walden Group (3PL).
• Oversee the Project Management Office (PMO) to ensure efficient project execution across the various IT teams.
• Develop and implement standardized project management methodologies and tools.
• Manage resources, budgets, and timelines for successful project completion.
• Drive continuous improvement in project delivery processes and IT PMO effectiveness.
• Foster collaboration between IT teams and stakeholders for seamless project execution.

• Managed 25 client on-boarding projects (WMS; ERP) of various sizes since 2021 (+1M EUR) respecting budget, schedule, and scope.
• Managed 3 warehouse openings on infrastructure level (France; Belgium; Netherlands) in 2021 (+1M EUR) respecting budget, schedule, and scope.
• Collaborate with leadership teams to plan, develop, coordinate, and execute technical strategies consistent with vision, mission and business objectives of the group and their end customers (Global Pharma Labs).
• Facilitated best user experience through continuous support and communication of system changes.
• Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose.
• Liaised effectively with others to promote on-going network design, reevaluation and optimization that scaled with company growth (SHAREPOINT services, O365 deployment, POWERBI, IT Monitoring)
• Delivered effective integrations of warehouse management system software applications to centrally manage tasks.
• Managed and motivated project teams to promote collaboration and keep members on-task and productive.
• Enforced alignment of project strategy with business objectives and made modifications to promote efficient project completion.
• Produced reports and updated customers and senior leaders on progress and roadblocks.
• Communicated with Business Analysts, Dev team, QA and Operation Warehouse members to keep project on schedule, and the steering co informed and updated.
• Planned and arranged meetings with external organizations and individuals, enabling parties to meet and discuss project progress.
• Investigated and corrected or escalated project problems.
• Collaborated with project owners and team members to set ambitious but achievable goals.

• Provide support, oversight and coaching to supervisors managing technical support and ITIL functions (change, incident, knowledge management / 120 employees).
• Research and implement best practices in end user service and technical support to ensure compliance with policies and procedures.
• Ensure service delivery members are aware of ITIL processes and best practices.
• Establish relationships with vendors and external customer services (hardware and software).
• Organize and lead technical committees and steering committees to ensure that the team contributes to the improvement of performance, service and quality of delivery, these committees are used to gather information and target areas for improvement and ultimately ensure that products and services meet the needs and satisfaction of customers.

• Providing the thought leadership and change management guidance to enable organizational readiness and execution towards sustained transformational change required by a specific end-customer.

• Establishes relationships with AXA vendors / Enrollment for the AIRWATCH platform, devices, and associated procedures.

• Ensure that the right staffing capabilities, competencies, and capacities are considered as part of the new structure so that support is available, at the right time and in the right way.

• Responsible for reporting and presenting the service status to the Senior management and the executive board.

• Analyze the need, risks, and opportunities of new projects.

• Responsible for managing the quality of services (Incidents/Requests) ensuring that ICT standards are applied.

• Responsible for ensuring all ICT KPI’s defined are met or exceeded.

• Ensure the delivered services are fit for purpose, carrying out relevant reviews as necessary.

• Database administration, network, infrastructure, Data Center, email, file shares, and other infrastructure issues (CITRIX, VPN)

• Coordinate appointments with logistics for exchanging defective equipment (All type of devices)

• Escalate new issues to hardware and software vendors, such as software vendors and other supports, printer and copier maintenance, heavy equipment maintenance.