Summary
Overview
Work History
Education
Skills
Timeline
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Anna Cotter

Ipswich,MA

Summary

Dynamic and dedicated professional with extensive experience at Bradford Tavern and Cape Ann Coffees. Proven ability to deliver exceptional customer service while managing multiple tasks efficiently. Recognized for attention to detail and teamwork, consistently enhancing guest satisfaction and contributing to a positive workplace culture. Skilled in customer service, problem-solving and multitasking.

Overview

4
4
years of professional experience

Work History

Restaurant Waiter

Bradford Tavern
08.2023 - Current
  • Maintained clean and organized dining areas for optimal guest experience.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Answered customers' questions, recommended items, and recorded order information.
  • Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
  • Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
  • Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
  • Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
  • Contributed positively to the overall workplace culture through proactive communication, problem-solving, and a commitment to continuous improvement.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Barista

Cape Ann Coffees
11.2021 - 11.2022
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.

Education

High School Diploma -

Ipswich High School
Ipswich, MA
11-2027

Associate of Science - Surgical Tech

North Shore Community College
Danvers, MA
10.2027

Skills

  • Customer service
  • Attention to detail
  • Time management
  • Team collaboration
  • Positive and professional
  • Cleanliness
  • Service quality
  • Problem-solving

Timeline

Restaurant Waiter

Bradford Tavern
08.2023 - Current

Barista

Cape Ann Coffees
11.2021 - 11.2022

Associate of Science - Surgical Tech

North Shore Community College

High School Diploma -

Ipswich High School

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Anna Cotter