Summary
Overview
Work History
Education
Skills
References
Personal Information
Affiliations
Accomplishments
Certification
References
Timeline
Generic

Anna Konowitz

Medford

Summary

Dynamic Travel Account Manager at EF Ultimate Break with a proven track record in client relationship management and crisis resolution. Skilled in strategic planning and onboarding training, I excel at enhancing traveler experiences and streamlining processes. Passionate about fostering team collaboration and delivering exceptional service, ensuring seamless travel adventures for clients.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Travel Account Manager

EF Ultimate Break
Cambridge
12.2023 - Current
  • Promoted to Account Manager after seven months, overseeing full-time account management responsibilities. Manage all aspects of international trips, collaborating with the operations team to ensure seamless travel experiences. Responsible for collecting and safeguarding travelers' personal and banking information, managing payments, and handling travel documentation. Address both positive and negative feedback, providing support for travelers during their trips and post-trip. Work closely with directors on the road to resolve issues and make informed decisions regarding trip logistics. Additionally, serve as a primary point of contact for both incoming and outgoing calls and assist with on-tour emergencies. Took the initiative to rewrite onboarding and training materials, streamlining processes for new hires. Plan and coordinate team events, including researching venues, liaising with vendors, reviewing contracts, ensuring payments are processed, and acting as the lead point of contact during events for team bonding.

Travel Support Customer Service Specialist

EF Ultimate Break
Cambridge
05.2023 - 12.2023
  • Managed daily communication with travelers, addressing inquiries and making necessary updates to personal and booking information. Coordinated requests with the travel team on behalf of travelers, ensuring timely resolution. Oversaw payment processing and schedules, ensuring accuracy and adherence to deadlines. Provided support during on-tour emergencies, ensuring a smooth experience for travelers.

Social Media Manager

Freelance
RI
05.2021 - 06.2023
  • Provided social media management services for two Rhode Island-based salon owners, including content creation, photography, videography, and post scheduling.

Household Manager/Nanny

Care.com
MA
01.2013 - 01.2022
  • Provided household management and childcare services for multiple families over the years. Responsibilities included managing family schedules, coordinating appointments and activities, preparing meals, and providing transportation for children to school and extracurricular activities. Assisted families during business trips by handling hotel arrangements, coordinating childcare, and supporting parents during work conferences. Also performed light housekeeping and organizational tasks to maintain a smooth and efficient household.

Department Supervisor

Victoria's Secret
North Attleboro
01.2016 - 01.2018
  • Responsible for overseeing store operations, including opening and closing procedures, cash register reconciliation, and managing store activities during peak holiday seasons. Led efforts to meet and exceed sales targets, provided exceptional customer service, and handled bank deposits to ensure financial accuracy and store performance.

Education

High School Degree -

Blackstone Valley Tech
Upton, MA
01.2016

Skills

  • Growth
  • Learning
  • Client relationship management
  • Feedback resolution
  • Team collaboration
  • Effective communication
  • Time management
  • Crisis management
  • Onboarding training
  • Problem solving
  • Strategic planning
  • Account oversight
  • Direct sales
  • Preparing contracts
  • Product knowledge
  • Multitasking Abilities
  • Organizational skills
  • Persuasive negotiations
  • Processing payments

References

  • John Vassallo, +1 (732) 742-1858
  • Betsy Nelson, +1 (913) 660-6983
  • Heather Johnston, +1 (781) 413-6581
  • Michael Galvin, 518-852-2776
  • Elana Goldstein,978-289-2048

Personal Information

Age: 27

Affiliations

  • Golf
  • Yoga
  • Travel
  • Pilates

Accomplishments

  • Developed a new onboarding curriculum

Certification

  • Getting Started With Microsoft Excel Certification
  • Using Formulas and Functions in Excel Certification
  • ServSafe
  • OSHA

References

References available upon request.

Timeline

Travel Account Manager

EF Ultimate Break
12.2023 - Current

Travel Support Customer Service Specialist

EF Ultimate Break
05.2023 - 12.2023

Social Media Manager

Freelance
05.2021 - 06.2023

Department Supervisor

Victoria's Secret
01.2016 - 01.2018

Household Manager/Nanny

Care.com
01.2013 - 01.2022

High School Degree -

Blackstone Valley Tech

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Anna Konowitz