Summary
Overview
Work History
Education
Skills
Websites
Affiliations
Timeline
Generic

Annabel Elmore

Framingham,MA

Summary

Dynamic administrative professional with a strong background in managing reservation operations and optimizing daily office functionality. Recognized for exceptional interpersonal skills, reliability, and a friendly demeanor, along with the ability to adapt seamlessly to evolving demands. Demonstrated success in fast-paced, high-stakes environments, consistently delivering qualitative results shown through customer satisfaction.

Overview

5
5
years of professional experience

Work History

Assistant Reservations Manager

Columbus Hospitality Group
09.2025 - Current
  • Led the onboarding and training of new Reservationists, Hosts, and Managers, ensuring thorough understanding of company policies and procedures.
  • Managed and maintained collateral office inventory to ensure optimal organization and consistent stock levels, preventing shortages and supporting smooth daily operations.
  • Oversaw task planning and delegation for Reservationists, ensuring alignment with operational goals and seamless day-to-day functionality.
  • Handled reservations for all six properties at least a week out while simultaneously taking up to 300 calls per day.
  • Oversaw four seperate email accounts including a personal email.

Reservations Supervisor

Columbus Hospitality Group
06.2024 - 09.2025
  • Resolved escalated customer issues, ensuring a positive outcome for both the guest and the organization.
  • Streamlined reservation processes for increased accuracy and reduced booking errors.
  • Mentored team members to enhance their customer service skills, resulting in improved guest feedback.
  • Assisted in programming the back end of the phone system to monitor call data.
  • Managed daily reservations to maximize restaurant capacity across the group

Reservationist Shift Lead

Columbus Hospitality Group
10.2023 - 06.2024
  • Trained new staff members on proper guest service and hospitality policies.
  • Managed multiple high-stakes projects simultaneously, guaranteeing completion within a narrow time frame.
  • Supervised staff and delegated tasks to maintain positive, productive administrative operations.
  • Completed appropriate paperwork for donations.
  • Organized and updated databases, records and other information resources.

Reservationist

Columbus Hospitality Group
02.2022 - 10.2023
  • Answered incoming phone calls for all six restaurants (varying in cuisine, style and booking procedures) and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
  • Managed online booking inquiries for group and assisted guests and concierges with questions throughout entire booking cycle.
  • Provided high level of customer service to each person by engaging guest and using active listening and effective interpersonal skills.
  • Provided support for additional administrative tasks and special projects as assigned by the Reservations Manager and Private Events Team.

Shift Leader

The Juicery
09.2020 - 02.2022
  • Delivered training and leadership to team to boost performance and help team members achieve performance targets.
  • Processed payments correctly and promptly.
  • Created batches of food products with specified flavor, texture, clarity, bouquet, and color profiles by following production recipes and procedures.
  • Greeted over 80 customers per shift.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.

Hostess

Cuvaison Wineries - Alkar Human Resources
07.2021 - 08.2021
  • Took reservations by phone, answered guest questions, and informed of accurate wait times.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques.

Receptionist

The Doctors Company - Alkar Human Resources
06.2021 - 07.2021
  • Answered central telephone system and directed calls accordingly.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.

Office Assistant

Nickel And Nickel Winery -Alkar Human Resources
05.2021 - 06.2021
  • Completed clerical tasks such as filing, copying and distributing mail.
  • Maintained staff directory and company policy handbook for human resources department.
  • Verified accuracy of business records by consistently updating customer information.

Education

No Degree - Writing, Literature, And Publishing

Emerson College
Boston, MA
05-2024

Skills

  • Guest/Concierge relations
  • Office administration
  • Decision-making
  • Time management
  • Task delegation
  • Problem-solving
  • Proficiency in Microsoft Office software
  • Reservation software knowledge (OpenTable, Resy, SwipeIt, ApproveForGood)

Websites

Affiliations

  • SERV
  • GBCA
  • Related Management

Timeline

Assistant Reservations Manager

Columbus Hospitality Group
09.2025 - Current

Reservations Supervisor

Columbus Hospitality Group
06.2024 - 09.2025

Reservationist Shift Lead

Columbus Hospitality Group
10.2023 - 06.2024

Reservationist

Columbus Hospitality Group
02.2022 - 10.2023

Hostess

Cuvaison Wineries - Alkar Human Resources
07.2021 - 08.2021

Receptionist

The Doctors Company - Alkar Human Resources
06.2021 - 07.2021

Office Assistant

Nickel And Nickel Winery -Alkar Human Resources
05.2021 - 06.2021

Shift Leader

The Juicery
09.2020 - 02.2022

No Degree - Writing, Literature, And Publishing

Emerson College

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