Annamaria Bitto
Dedham
Summary
Administrative Head Clerk at Norfolk Registry Of Deeds with a proven track record in enhancing operational efficiency and employee training. Skilled in documentation and recordkeeping, I excel in problem-solving and fostering collaboration. Recognized for improving workflow processes and maintaining exceptional customer service standards while ensuring accuracy in legal documentation.
Overview
52
52
years of professional experience
Work History
Administrative Head Clerk
Norfolk Registry Of Deeds
07.1973 - Current
- Oversee daily operations, ensuring efficient processing of public records, documents and plans.
- Develop training programs for new employees, improving onboarding efficiency and knowledge retention.
- Coordinate interdepartmental communication, fostering collaboration and streamlining workflow processes.
- Mentor junior staff, providing guidance on best practices for administrative tasks and compliance standards.
- Analyze operational workflows, identifying areas for improvement and implementing effective solutions.
- Improve employee confidence and motivation through positive reinforcement and acknowledgment of quality work.
- Ensure the accuracy of legal documents by identifying inconsistencies and applying necessary corrections.
- Communicate with the public and respond to inquiries and concerns.
- At all times maintain first-rate relations with the public and staff.
- Accurate nightly reconciliation of cash/checks, reporting, and secure vault deposits.
Education
High School Diploma -
Dedham High School
Dedham, Massachusetts05-1973
Skills
- Office administration
- Documentation and recordkeeping
- Multitasking
- Typing proficiency
- Verbal and written communication
- Attention to detail
- Problem-solving
- Clerical Support
- Database and Cash Management
- Customer Service
- Document filing/e-filing
- Document reviewing and recording
Timeline
Administrative Head Clerk
Norfolk Registry Of Deeds
07.1973 - Current
High School Diploma -
Dedham High School