Anne Holbrook
Whitman
Summary
Accomplished Administrative Assistant and Sales Supervisor with a proven track record at TOWN OF WHITMAN and The Villages. Expert in office administration and customer service, achieving consistent sales targets and high client satisfaction. Skilled in data entry and adept at improving efficiency and confidentiality.
Overview
15
15
years of professional experience
Work History
Administrative Assistant
TOWN OF WHITMAN
01.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Sales Supervisor
The Villages
12.2009 - 08.2021
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
Education
Whitman Hanson Regional High School
Whitman, MA06-1973
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
Timeline
Administrative Assistant
TOWN OF WHITMAN
01.2024 - Current
Sales Supervisor
The Villages
12.2009 - 08.2021
Whitman Hanson Regional High School
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