Annemarie Casey
Plymouth
Summary
Detail-oriented professional with over 20 years of experience and a proven knowledge of conflict resolution, workflow planning, and service delivery. Aiming to leverage my skills to successfully fill the Management role at your company.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Server/ Bartender
Bailey's Surf &Turf
06.2020 - Current
- Delivered exceptional customer service to enhance guest satisfaction and retention.
- Managed table assignments to optimize seating efficiency during peak hours.
- Collaborated with kitchen staff to ensure timely food delivery and quality standards.
- Trained new servers on menu knowledge, service protocols, and operational procedures.
- Handled cash transactions accurately while balancing daily sales reports.
- Resolved customer complaints promptly to maintain positive dining experiences.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Senior Bartender
ANKUR HOSPITALITY
03.2019 - 03.2020
- Managed collection of payments for beverages served.
- Verified customer identification to ensure compliance with age restrictions for alcohol sales.
- Sanitized glasses, utensils, and bar equipment to ensure hygiene standards.
- Managed cash receipt balancing processes to ensure accurate financial reporting.
- Implemented strategies to mitigate risks associated with excessive alcohol consumption among patrons.
- Assisted in stocking bar with beer, wine, liquor, and necessary supplies including ice, glassware, napkins, and straws.
- Assisted in serving wine and bottled or draft beer to customers. Helped maintain cleanliness of serving area. Supported team in providing excellent customer service.
- Facilitated beverage order collection from serving staff and patrons.
- Maintained cleanliness of bars, work areas, and tables to ensure a hygienic environment.
- Crafted cocktails and beverages by expertly mixing ingredients including liquor, soda water, sugar, and bitters.
- Delivered snacks and food items to customers at the bar, ensuring prompt service.
- Executed slicing and pitting of fruit to enhance drink presentation.
- Designed and organized bottle and glass displays to enhance visual appeal.
- Directed planning, organization, and management of cocktail lounge operations.
- Oversaw operations of bar staff and bartenders to ensure efficient service delivery.
- Developed innovative drink recipes to enhance menu offerings.
- Managed inventory control processes, optimizing stock levels and reducing waste.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
Dining Room Supervisor
ANKUR HOSPITALITY
03.2019 - 03.2020
- Managed customer care operations and facilitated appropriate staffing in dining area. Addressed guest concerns promptly and effectively. Supported team members in multitasking and delegating responsibilities. Coordinated communication among chefs, servers, and management. Maintained knowledge of liquor policies and recipes.
- Developed and implemented efficient processes to enhance banquet execution.
- Led pre-event meetings with clients to align on expectations and requirements.
- Coordinated event logistics, ensuring seamless operations and guest satisfaction.
- Enhanced banquet operations by streamlining communication between kitchen and service staff.
- Oversaw scheduling of banquet staff while maintaining optimal staffing levels during peak seasons without compromising on quality service delivery.
Senior Bartender
CATANIA HOSPITALITY GROUP
07.2012 - 03.2019
- Verified customer identification to ensure compliance with age restrictions for alcohol sales.
- Sanitized and organized glasses, utensils, and bar equipment to ensure optimal hygiene standards.
- Managed cash receipt balancing processes to ensure accurate financial reporting.
- Implemented strategies to mitigate risks associated with excessive alcohol consumption among patrons.
- Assisted in stocking bar with beer, wine, liquor, and necessary supplies including ice, glassware, napkins, and straws.
- Facilitated beverage order collection from serving staff and patrons.
- Crafted cocktails and beverages by expertly mixing ingredients including liquor, soda water, sugar, and bitters.
- Delivered snacks and food items to customers at the bar, ensuring prompt service.
- Executed slicing and pitting of fruit to enhance drink presentation.
- Designed and organized bottle and glass displays to enhance visual appeal.
- Directed planning, organization, and management of cocktail lounge operations.
- Oversaw bar staff and bartender operations to ensure efficient service delivery.
- Developed innovative drink recipes to enhance menu offerings.
Dining Room Supervisor
CATANIA HOSPITALITY GROUP
07.2012 - 03.2019
- Executed daily compilation and balancing of cash receipts to ensure accurate financial reporting.
- Oversaw and actively engaged in cleaning operations within kitchen and dining areas.
- Addressed customer complaints related to food service to enhance satisfaction.
- Oversaw inventory management of food equipment, smallware, and liquor, ensuring accurate tracking and reporting of shortages.
- Delegated duties, responsibilities, and workstations to employees based on operational needs.
- Facilitated guest greetings and seating arrangements while presenting menus and wine lists.
- Assisted in organizing events and managing reservations.
- Facilitated billing presentation and payment acceptance processes.
Education
High School Diploma - undefined
ABINGTON HIGH SCHOOL
Abington, MA05.1999
Skills
- Mastered operation of micros/POS systems to enhance transaction efficiency
- Utilized scheduling software, including Inn-Flow and Hot Schedules, to optimize workforce management
- Exhibited composure and effectively managed large crowds during high-pressure situations
Certification
Tips 11/13/2028
Timeline
Server/ Bartender
Bailey's Surf &Turf
06.2020 - Current
Senior Bartender
ANKUR HOSPITALITY
03.2019 - 03.2020
Dining Room Supervisor
ANKUR HOSPITALITY
03.2019 - 03.2020
Senior Bartender
CATANIA HOSPITALITY GROUP
07.2012 - 03.2019
Dining Room Supervisor
CATANIA HOSPITALITY GROUP
07.2012 - 03.2019
High School Diploma - undefined
ABINGTON HIGH SCHOOL